How we work

Paving the way for digital learners

At EdPlus at ASU, our students are at the heart of everything we do. We are determined to find bold solutions that ensure all of our learners can earn college degrees and achieve their dreams, regardless of their background. Watch the video to learn more about our culture and what drives our success.

How we work

Our process is fueled by innovative thinkers in business and academia – and by billions of people around the world who have a burning desire to learn.

A graphic displays how key leadership staff at EdPlus collaborate to scale education and drive innovation. A graphic displays how key leadership staff at EdPlus collaborate to scale education and drive innovation.

Phil Regier, University Dean for Educational Initiatives and CEO of EdPlus

Deans

John VandenBrooks, Associate Dean for Immersive Learning

Michael Angilletta, Associate Dean for Learning Innovation

Dean’s Office

Karen Smith, Chief Financial Officer

Patricia Feldman, Senior Advisor to the Dean & CEO of EdPlus at ASU for Employee Engagement and Culture Transformation.

Todd Altadonna, Deputy Chief Meetings & Events Officer

Noel Morton-Peterson, Sr Director of Special Projects Implementation

Operations

Casey Evans, Chief Operations Officer

Jill Buban, Chief Growth Officer

Casey Ambrose, Deputy Chief Growth Officer

Technology

Amanda Gulley, Chief of Product and User Experience

Research

Annie Hale, Executive Director, Action Lab

Transformative Initiatives

Bethany Weigele, Chief Innovation Officer

Sean Hobson, Chief Design Officer

Lisa Flesher, Chief Realm 4 Project Acceleration

Student Content

Justin Harding, Executive Director, Instructional Design and New Media

Online Student Activation and Support

Nancy Cervasio, Deputy Chief Operating Officer

Our teams

EdPlus teams support students from the moment they become interested in ASU Online to the day they graduate. Learn about the work and impact of a few of our teams below.

See all of our employees
A success coach talks with a learner about stress and time management.

Success coaches

Part advisor and part motivator, success coaches are an integral aspect of the online student experience. Success coaches provide one-on-one coaching through virtual meetings, phone calls and texts. These coaching sessions focus on empowering students to persevere through challenges, work toward their goals, manage their time, develop good study habits and more depending on a student’s needs.

A re-entry specialist emails a student interested in re-enrolling at ASU.

Re-entry team

The re-entry team is responsible for supporting students who left ASU Online to come back and finish their degrees. All re-entry specialists were previously success coaches and are skilled at working with students to empower them to overcome obstacles. These specialists guide students as they work through financial aid issues, change their major, register for classes and set up a realistic success plan to assist students in re-enrolling at ASU.

Two EdPlus user experience professionals collaborate on a project to enhance online learning.

User experience

Working to advance the learner experience and enable better learner support, the user experience team consists of design, engineering, research and product management of the online digital student experience. The user experience team at EdPlus has become an enterprise unit that supports the entire digital ecosystem for online learners across the university.

Join our team

Join us in breaking down barriers in higher education. Browse our job openings below.

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented Success Coach to support both graduate and undergraduate students. The Success Coach partners with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, the coach will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines. If you are a professional who is passionate about changing lives through higher education and loves empowering students to achieve their goals in a dynamic and supportive environment, then join us!

Essential Duties:
•    Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
•    Coaches’ students in developing a plan to achieve their academic and career goals.
•    Provides high-quality student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
•    Works to build student knowledge, skills, attitudes, and beliefs that support success.
•    Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
•    Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
•    Monitors student engagement via dashboards and implements interventions as prescribed.
•    Serves as the main point of contact for ASU Online students as they progress through their degree program. 
•    Utilizes resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to ASU Online students. 
•    Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
•    Assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications:
•    Evidence of a Bachelor's degree or higher in a related field.
•    Evidence of service and people-oriented mindset and experience in helping others, especially related to life or career coaching, counseling, or education.
•    Evidence of effective and persuasive communication and presentation skills.
•    Experience with online programs and students in a higher education environment.
•    Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
•    Experience using Salesforce, MS Office and Google Suite.
•    Experience in using organizational, time management, prioritization, and attention to detail skills.
•    Experience in following guidelines, structure, and established policy to deliver accurate and precise information.

Minimum Qualifications:
Bachelor's degree AND two (2) years previous experience in one or more of the following:  advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a detail-oriented and dynamic Talent Acquisition Coordinator to support department talent acquisition efforts to attract highly qualified and diverse candidates for our innovative and high-performing teams. Utilizing advertising resources, marketing abilities, talent acquisition avenues, and proactivity, this position will seek candidates who contribute to the EdPlus mission and culture.

Essential Duties:

  • Supports EdPlus talent acquisition efforts to attract highly qualified and diverse candidates in a way that advances the EdPlus mission and culture tenets.
  • Seeks out and utilizes advertising resources and talent acquisition avenues including social media, online job sites, internal communications, industry-specific job boards, staffing firms, on- and off-campus job fairs, etc. as an EdPlus brand ambassador.
  • Works with marketing team to create graphics, fliers, and other collateral for social media and job fairs.
  • Proactively sources candidates for hard-to-hire positions and invites them to apply.
  • Collaborates with EdPlus HR Partners to improve the attractiveness and effectiveness of EdPlus job postings.
  • Manages EdPlus relationships with internal and external resources including ASU Career Services, Indeed, LinkedIn, JobElephant, and ASU-approved staffing firms.
  • Works closely with EdPlus HR to assist with and coordinate departmental HR administrative activities to ensure adherence with federal, state, local and University policies, practices, and regulations.
  • Assists with candidate screening, interviewing, and reference checks as requested.
  • Gathers, maintains, and prepares reports for a wide variety of staffing data for recruitments across EdPlus to inform financial and staffing decision making.
  • Maintains personnel files consistent with ASU policies and practices.
  • Provides backup to other EdPlus HR team members as needed to ensure continual efficient operations of department to meet customer service needs.
  • Assumes or coordinates other duties or projects as assigned or directed.


Minimum Qualifications:

Bachelor’s degree in human resources, business, or related field; AND, two (2) years of progressively responsible human resources experience in one or more fields; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

  • Evidence of a bachelor’s degree or higher in a relevant field.
  • Experience in higher education talent recruitment.
  • Experience with applicable federal, state, and regulatory requirements, laws, and standards related to Human Resources talent acquisition.
  • Demonstrated successful experience with quality customer service standards, methods, and practices.
  • Experience in planning, analyzing, establishing priorities, and problem-solving.
  • Experience in establishing and maintaining effective working relationships.
  • Evidence effective communication.
  • Experience working effectively in a fast-paced environment subject to quickly changing priorities, sensitive/confidential information, and short deadlines.
  • Experience recruiting in a values-led organization that emphasizes diversity, equity, inclusion and belonging.
Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click Here !

We’re seeking a driven, people-oriented Student Support Coordinator to support our student enrollment and success centers and overall online students. This opportunity would be perfect for you if you are passionate about customer service, and love working on different levels of a student journey. This position coordinates the student support functions for prospective students and those enrolled in an online degree program of study. Also collaborates with staff ensuring that the identified goals and objectives of the program are accomplished in accordance with established priorities, standards of quality and customer service. 

Essential Duties

  • Interpret and implement goals and objectives for the online student services unit in conjunction with the college strategic planning. 
  • Provide administration of and coordination of program activities and services for the students in an online degree program. Interpret program procedures, policies goals and objectives.
  • Counsel and confer with students providing program procedures, policies goals and objectives, technical guidance, and problem resolution. Direct students to appropriate faculty advisor for further program guidance.  
  • Develop internal manual and computer systems and materials for delivery of student services, including implementation and instructions for use. 
  • Coordinate and administer student support to enrolled and prospective students, such as course registration graduation processing, petition, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientation. 
  • Identify target groups in consultation with academic departments/programs for student recruitment on and off campus; schedule and make visits to appropriate groups (community colleges, schools, workplaces, etc.) 
  • Collaborate with other colleges and central university offices to ensure a coordinated approach to student recruitment and retention activities. 
  • Initiate, develop, and sustain strong positive relations with program coordinators/directors and department chairs to ensure achievement of the mission and goals of the department and college.  
  • Develop and implement new or revised program policies, goals and objectives; present recommendation to administration.  
  • Perform need assessment, evaluate and analyze student support services effectiveness; develop recommendations; implement and take appropriate action to ensure efficiencies and accuracy.
  • Prepare reports as needed, assists in accreditation reviews.
  • Maintain student records on database, create and provide reports. 
  • Provide contact point for enrolled and prospective student information.
  • Attend and participate in staff meetings, professional development seminars, and as a member of various college and university committees. Represent program at various community and student functions.
  • Assumes or coordinates other duties or projects as assigned or directed.


Desired Qualifications

  • Evidence of a Bachelor's degree or higher in a related field.
  • Experience with online related student services (3-5 years).
  • Experience in formulating and implementing creative strategies that improve student retention.
  • Experience working in a fast-paced environment that requires superior multi-tasking and organizational skills.
  • Experience as a meeting facilitator and presenter with training experience.
  • Experience in assessing quality assurance levels related to overall student services.


Minimum Qualifications
Bachelor's degree in a field appropriate to the area of assignment AND three years administrative/coordinate program experience; OR, Master's degree in field appropriate to area of assignment AND one year administrative/coordinate program experience; OR, Seven years  of progressively responsible administrative/ coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a highly motivated, detail-oriented, and organized Executive Assistant. Reporting to the Chief of Realm 4 Initiatives, the position provides a wide range of support, coordination, and liaison functions to members of the Dreamscape Learn leadership team. Coordinates multiple tasks simultaneously and performs complex administrative duties, often of a sensitive and confidential nature, in an incredibly fast-paced environment.
                                                      
Dreamscape Learn (DSL) is a collaborative venture between Dreamscape Immersive and Arizona State University, merging the most advanced experiential pedagogy with the entertainment industry’s best cinematic storytelling to deliver unique virtual reality (VR) and 2D labs and full course experiences which are demonstrably efficacious, readily scalable and emotionally engaging. These VR labs combine the emotional power of Hollywood storytelling, the visceral excitement of theme park rides, and an extraordinary mix of full body tracking and interactivity to create stories and worlds that push the limits of what is possible in virtual reality.

Essential Duties

  • Manages Dreamscape Learn executive calendars and high-priority activities to maximize efficiency, coordination, and follow through.
  • Coordinates executives' involvement in University events to ensure effective interaction with University staff, senior executives, leadership teams, and their constituents both internal and external to Arizona State University.
  • Coordinates Dreamscape Learn visits and demonstrations, including scheduling, ordering meals, and securing leadership presence as needed.
  • Manages the Dreamscape Learn bookings/emails via Salesforce Case Management.
  • Coordinates and arranges travel (domestic and international) including transportation, accommodations, travel reimbursements, preparation of background materials, follow-up and file documentation.
  • Serves as additional back-up support to the Associate Dean for Immersive Learning, Associate Dean of Learning Innovation, and Senior Director of Dreamscape Learn and Realm 4 staff, as needed.
  • Oversees student(s) that are part of the DSL leadership team.
  • Provides financial support including purchasing, expense tracking, and reimbursements.
  • Independently composes correspondence on a variety of subjects requiring judgment, originality, and knowledge of issues involved.                                 
  • Represents Dreamscape Learn within the university and with internal and external visitors.
  • Coordinates or assists with coordinating events including scheduling, catering, sending invitations, external orders, and managing RSVPs.
  • Provides customer service to visitors, executives, and students as they relate to pod use and operations.
  • Assumes or coordinates other duties or projects as assigned or directed.


Minimum Qualifications
Bachelors degree in Business or field pertinent to work unit AND four (4) years of directly related administrative experience; OR, Eight (8) years of directly related administrative experience: OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a bachelor's degree or higher in a related field.
  • Experience supporting high-level executives.
  • Experience working in a higher education environment.
  • Demonstrated knowledge of administrative principles and practices.                                
  • Experience in handling confidential, proprietary, and privileged documents and information.
  • Demonstrated knowledge of ASU policies and procedures.
  • Experience in planning, analyzing, and coordinating activities and establishing priorities.
  • Evidence of effective professional communication.  
  • Experience in tact and diplomacy and in maintaining effective working relationships.
  • Experience in problem solving and decision making; evidence of organizational skills and flexibility; experience in proactively anticipating requirements and potential problems.
  • Demonstrated ability to manage multiple fast-paced, high-priority, frequently changing activities requiring considerable coordination and follow through to meet requirements.
  • Demonstrated knowledge of Microsoft Office Suite with emphasis on Outlook.
  • Demonstrated knowledge of Google Workspace Online Tools (Sheets, Slides, Docs, Etc.)
Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a Sr. Manager Financial Planning & Analysis to be part of a growing team of finance professionals responsible for the planning, assessing, and reporting of EdPlus’ budgets, including related workforce planning. This involves developing and managing financial planning and forecasting procedures, as well as identifying and prioritizing recommended actions. In addition, the Sr. Manager will participate in and support metric-driven financial models to plan and forecast. If you are an individual who is passionate about changing lives through higher education and would like to be part of a dynamic and supportive team, then join us!

Essential Duties

Here’s what you’ll do day-to-day:

  • Build clear, accurate and reliable predictive forecast modeling for multiple functional areas.
  • Develop detailed financial models for Research & Development proposals including planned investment, resources and ROI.
  • Read and effectively interpret contracts to create financial models that accurately reflect contractual terms.
  • Review contracts and identify language that could create potential risks or that require further clarification.
  • Interact proactively and collaboratively with leadership teams on a regular basis to understand and discuss current operational needs and expectations.
  • Support budgeting, forecasting processes.
  • Identify and develop process improvement opportunities, develop plans to implement and monitor process improvements.
  • Develop tools/systems and automate processes to better manage the budgeting and forecasting solutions and processes as well as enhanced reporting.
  • Support department cost centers and programs by reviewing historical data, preparing budget/forecasts, analyzing and explaining variances.
  • Review data and analysis to develop insightful suggestions for strategic business decisions.
  • Review operations for cost-savings opportunities and work cross-functionally to incorporate.
  • Coordinate, prepare monthly, quarterly and annual reporting to the Enterprise both through Workday and its planning tools, and via Excel and PowerPoint.
  • Perform quantitative analysis required for strategic planning, special projects, and reports for management and communicate results to management team.
  • Prepare other reports and participate in special projects, as requested.
  • Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualification
Bachelor's degree in Accounting or related field AND six (6) years of professional accounting and/or professional financial operations experience, which includes three (3) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Bachelor’s degree or higher in a related field.
  • Evidence of analytical ability, critical thinking and problem-solving skills with ability to get to root cause.
  • Experience with financial modeling skills, along with understanding of financial reporting best practices.
  • Evidence of innate sense of urgency and the ability to make smart decisions under pressure.
  • Experience and tenacity to understand results and processes and passion to improve them.
  • Evidence of ability to be self-directed and capable of strategically prioritizing multiple tasks in a proactive manner.
  • Experience working collaboratively with all levels of employees, management, and outside parties to maximize performance, creativity, problem solving, and resolutions.
  • Evidence of an effective communication style that is persuasive, motivating and supportive (verbal and written, as you will be preparing presentations).
  • Evidence of being passionate about collaboration and ensuring our organization is successful.
  • Evidence of principled but flexible and hardworking.
  • Evidence of ability to demonstrate and promote a culture committed to EdPlus’ Core Values.
  • Evidence of business acumen & judgment to communicate and influence Sr/Executive Management
  • Evidence of an entrepreneurial mindset (i.e., self-motivated and displays strong initiative)
Apply by:

Fellowship opportunities

EdPlus’ EdTech Innovation Fellowship is a unique mid-career advancement opportunity envisioned to develop the next generation of leaders who will reimagine solutions to society’s most challenging problems. EdTech Innovation Fellows have the opportunity to cultivate effective, high-impact educational initiatives at unprecedented levels and scale.

Click here to learn more about the EdTech Innovation Fellowship.

Explore where we work

EdPlus is located at SkySong, ASU’s innovation center in Scottsdale, AZ. The center houses a diverse business community that links technology, research, education and entrepreneurship.

 

The new ideas and research from this community position ASU and Phoenix as leaders in education. The initiatives housed at SkySong are responsible for:

3,000+

invention disclosures.

900+

technology licenses and

options.

600+

patents.

100+

startups.