How we work

Paving the way for digital learners

At EdPlus at ASU, our students are at the heart of everything we do. We are determined to find bold solutions that ensure all of our learners can earn college degrees and achieve their dreams, regardless of their background. Watch the video to learn more about our culture and what drives our success.

How we work

Our process is fueled by innovative thinkers in business and academia – and by billions of people around the world who have a burning desire to learn.

A graphic displays how key leadership staff at EdPlus collaborate to scale education and drive innovation. A graphic displays how key leadership staff at EdPlus collaborate to scale education and drive innovation.

Phil Regier, University Dean for Educational Initiatives and CEO of EdPlus

Deans

John VandenBrooks, Associate Dean for Immersive Learning

Michael Angilletta, Associate Dean for Learning Innovation

Dean’s Office

Karen Smith, Chief Financial Officer

Patricia Feldman, Senior Advisor to the Dean & CEO of EdPlus at ASU for Employee Engagement and Culture Transformation.

Todd Altadonna, Deputy Chief Meetings & Events Officer

Noel Morton-Peterson, Sr Director of Special Projects Implementation

Operations

Casey Evans, Chief Operations Officer

Jill Buban, Chief Growth Officer

Casey Ambrose, Deputy Chief Growth Officer

Technology

Amanda Gulley, Chief of Product and User Experience

Research

Annie Hale, Executive Director, Action Lab

Transformative Initiatives

Bethany Weigele, Chief Innovation Officer

Sean Hobson, Chief Design Officer

Lisa Flesher, Chief Realm 4 Project Acceleration

Student Content

Justin Harding, Executive Director, Instructional Design and New Media

Online Student Activation and Support

Nancy Cervasio, Deputy Chief Operating Officer

Our teams

EdPlus teams support students from the moment they become interested in ASU Online to the day they graduate. Learn about the work and impact of a few of our teams below.

See all of our employees
A success coach talks with a learner about stress and time management.

Success coaches

Part advisor and part motivator, success coaches are an integral aspect of the online student experience. Success coaches provide one-on-one coaching through virtual meetings, phone calls and texts. These coaching sessions focus on empowering students to persevere through challenges, work toward their goals, manage their time, develop good study habits and more depending on a student’s needs.

A re-entry specialist emails a student interested in re-enrolling at ASU.

Re-entry team

The re-entry team is responsible for supporting students who left ASU Online to come back and finish their degrees. All re-entry specialists were previously success coaches and are skilled at working with students to empower them to overcome obstacles. These specialists guide students as they work through financial aid issues, change their major, register for classes and set up a realistic success plan to assist students in re-enrolling at ASU.

Two EdPlus user experience professionals collaborate on a project to enhance online learning.

User experience

Working to advance the learner experience and enable better learner support, the user experience team consists of design, engineering, research and product management of the online digital student experience. The user experience team at EdPlus has become an enterprise unit that supports the entire digital ecosystem for online learners across the university.

Join our team

Join us in breaking down barriers in higher education. Browse our job openings below.

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here

We are seeking a driven, people-oriented Enrollment Coordinator to support both graduate and undergraduate students. As an Enrollment Coordinator, you will serve as a critical point of contact for students using a variety of communication methods including, but not limited to, phone calls, chats, emails, or texts to answer questions and support retention efforts.

Essential Duties:

  • Serve as a critical point of contact for students using a variety of communication methods including, but not limited to, phone calls, chats, emails, or texts to answer questions and support retention efforts.
  • Coordinates with other departments for additional relationship building, coaching, and enrollment support.
  • Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
  • Work collaboratively with students helping them complete specific tasks and prepare for class. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
  • Continuously innovate and identify process improvements to better students experiences every day.
  • Maintain a positive, “How can I help?” attitude.
  • Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
  • Assume or coordinate other duties or projects as assigned or directed.


Desired Qualifications:

  • Knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
  • Knowledge of Salesforce.
  • Skill in customer-first mentality and a principle-thinking approach to innovate in delivering a world class customer service experience.
  • Skill in working with people to change their lives.
  • Skill in time management to balance multiple competing needs and requests in parallel in a fast-paced environment.
  • Ability to communicate with experience, comfort and ease with many stakeholders.
  • Ability to be adaptable and thrive in a faced-paced environment with constant change.
  • Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.
  • Ability to stimulate changes in individual, institutional and corporate behaviors to create a more sustainable environment.

Minimum Qualifications:
At least 24 semester credit hours, and one (1) year of experience in advising, student recruitment/retention, related student services, phone-based sales, customer service, OR any equivalent combination of education and experience.

Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented Success Coach to support both graduate and undergraduate students. The Success Coach partners with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, the coach will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines. If you are a professional who is passionate about changing lives through higher education and loves empowering students to achieve their goals in a dynamic and supportive environment, then join us!

Essential Duties:
•    Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
•    Coaches’ students in developing a plan to achieve their academic and career goals.
•    Provides high-quality student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
•    Works to build student knowledge, skills, attitudes, and beliefs that support success.
•    Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
•    Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
•    Monitors student engagement via dashboards and implements interventions as prescribed.
•    Serve as the main point of contact for ASU Online students as they progress through their degree program. 
•    Utilize resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to ASU Online students. 
•    Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
•    Assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications:
•    Evidence of a Bachelor's degree or higher in a related field.
•    Evidence of service and people-oriented mindset and experience in helping others, especially related to life or career coaching, counseling, or education.
•    Evidence of effective and persuasive communication and presentation skills.
•    Experience with online programs and students in a higher education environment.
•    Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
•    Experience using Salesforce, Microsoft Office and Google Suite.
•    Experience in using organizational, time management, prioritization, and attention to detail skills.
•    Experience in following guidelines, structure, and established policy to deliver accurate and precise information.

Minimum Qualifications:
Bachelor's degree AND two (2) years previous experience in one or more of the following:  advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here!

We’re seeking a Sr. Director of Data Architecture and Strategy to oversee the strategic direction and coordination of data assets across EdPlus and the university broadly to enhance and optimize the flow and use of data. This role includes prioritizing data structure, processes, responsible data practices, and adhering to the ASU Charter. In collaboration with other leadership in Action Lab, another core responsibility encompasses cultivating innovation,
inclusivity, and continuous learning to keep EdPlus’s data capabilities cutting-edge.

The role requires leadership and collaborative skills to influence across collectives within and outside of EdPlus. A successful candidate will: (1) evangelize best practices in data management, structure, and flow; (2) determine how to best leverage relevant existing and emerging technologies; and (3) promote better understanding and utilization of data, analytics, and business intelligence through responsible data governance.

Essential Duties
The ideal candidate for this role is an experienced data practitioner who will lead this team strategically, operationally, and collaboratively. Strategically, by helping to vet and design the best ways for the Action Lab to ingest and manage data in our ecosystem. Operationally, by working with the team and support partners to make sure our day-to-day data pipelines/structures are performant. And collaboratively, by enabling the Action Lab team and other data partners to continue to grow in the same direction. See below for a descriptive list of
essential duties.

Develop Data Strategy and Governance: Formulate and execute a comprehensive data strategy and governance framework aimed at cultivating deep data expertise within EdPlus.

Stakeholder Collaboration: Collaborate effectively with stakeholders, leadership, and cross-functional teams to define both short-term and long-term roadmaps for strategic initiatives inside EdPlus and across the University at-large.

Personnel Leadership: Co-develop personnel management activities, including recruitment, training, and performance evaluations with Action Lab leadership. Provide strong leadership and mentorship to the team.
Program and Project Oversight: Direct, manage, and oversee the orchestration, development, ingestion, and coordination of data flows required to ensure successful review, research, and implementation of EdPlus ideas.

Technology Management: Lead the management of data and analytics technologies at EdPlus, encompassing data ingestion, integration, data lake management, reporting, visualization, and intelligence tools.

Data Infrastructure Optimization: Ensure that the infrastructure, processes, models, and algorithms are optimized for data integrity, performance, security, and governance. Foster cutting-edge and coherent ways of storing, leveraging, and sharing data insights in a multi-cloud environment.

Vision Execution: Establish and execute a vision for delivering information and analytics platforms and solutions to meet the needs of EdPlus stakeholders and partners. 

Data Governance and Privacy Advancement: Advance EdPlus and ASU's data governance and privacy program, working closely with Enterprise Technology (another university unit) and data stewards to uphold ethical data practices, mitigate biases, and ensure responsible data usage.

Adaptability and Innovation: Continuously explore and experiment with innovative data technologies to identify opportunities for automation, data synthesis, and advanced analytics, fostering a culture of innovation and transparency (e.g., modern data stacks and cloud agnostic approaches, when appropriate). 

Data-Driven Decision Support: Enable data-driven decision-making by collecting and reporting information to measure operational performance and strategic outcomes through reports, dashboards, and data enrichment. Being comfortable with competing deadlines and leading through uncertainty is required as no two projects are the same in our unit.

Strategic Roadmap Development: Collaborate with the Executive Director of Action Lab, other leadership, and other stakeholders to co-develop strategic roadmaps that optimize the efficiency and efficacy of data assets serving EdPlus’s mission and ASU's charter. 

Knowledge Skills and Abilities

  • Knowledge of the principles and practices of data enrichment, business analysis, data analytics, project management, and data quality assurance.
  • Knowledge of change management practices and techniques needed for large, complex projects such as strategic planning practices and establishing priorities.
  • Knowledge of data analytics structure, methodologies, and practices at large universities or companies.
  • Skill in forecasting, problem-solving, and decision-making.
  • Skill in critical evaluation of produced reports.
  • Experience leading and maturing a team of data practitioners by providing strategic guidance, supporting ongoing professional development, and fostering a thriving work environment.
  • Skill in program design and development through data orchestration and analytics.
  • Evidence of effective communication, both verbal and written.
  • Skill in establishing and maintaining effective working relationships.


Desired Qualifications

  • Conversant and experienced with business intelligence tools (Tableau, Alteryx, Control-M, PowerBI, Collibra, etc.).
  • Demonstrated knowledge of cloud data technologies (AWS Redshift, AWS S3, Azure SQL, GCP, etc.).
  • Aptitude for learning and leveraging new data and emergent technologies.
  • Experience in leading organizational improvement, creating technical and process efficiencies, appropriate governance, and quality assurance within a multi-layered business intelligence ecosystem.
  • Experience with one or more enterprise business intelligence tools such as Tableau, PowerBI, or Alteryx.
  • Experience with one or more cloud data platforms (AWS, Azure, GCP), specifically with database or data warehouse applications. 
  • Experience in ETL, data migration, and cleaning processes to ensure data integrity and fidelity.
  • Experience in identifying and shepherding institutional culture, process, and technical change.
  • Experience leading large and diverse data-focused teams.
Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

Dreamscape Learn (DSL) is a collaborative venture between Dreamscape Immersive and Arizona State University, merging the most advanced experiential pedagogy with the entertainment industry’s best cinematic storytelling to deliver unique virtual reality (VR) and 2D labs and full course experiences which are demonstrably efficacious, readily scalable and emotionally engaging. These VR labs combine the emotional power of Hollywood storytelling, the visceral excitement of theme park rides, and an extraordinary mix of full body tracking and interactivity to create stories and worlds that push the limits of what is possible in virtual reality.

We’re seeking a creative, self-motivated, and collaborative UI/UX Artist. This opportunity could be an ideal fit if you possess a strong passion for creating and delivering cutting-edge educational products and solutions, encompassing virtual reality, artificial intelligence, and emerging technologies. Under general direction, the UI/UX Artist will take on a variety of tasks, both independently and in collaboration with other artists, game developers, project leads, and other stakeholders, using emerging technology tools and artificial intelligence to create new story-driven experiences. This individual will improve the interactivity and user experience of assets.

For the first three months, this position will be required to travel to Los Angeles up to 5 days per week for comprehensive training facilitated by the expert LA Dreamscape Learn team. These business trips will be at ASU's expense subject to travel policies and procedures found here.
 
Essential Duties

  • Improve the look and feel of interactivity and visual clarity of experiences.
  • Suggest and create game assets and points of interaction that engage and captivate users.
  • Execute all visual design stages from initial concept to final delivery to engineering.
  • Prototype interactive experiences as needed.
  • Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks.
  • Create overall concepts for the user experience to ensure efficacy of user understanding and educational effectiveness, where relevant.
  • Regularly communicate technical, intuitive, and interactive constraints to other departments.
  • Create wireframes of user flows, and other graphics to effectively communicate interaction and design ideas.
  • Collaborate with other members of the team to ensure visual style, user interaction, and narrative flow fit well within the project as a whole.
  • Help troubleshoot graphical issues related to UI/UX asset production.
  • Assume or coordinate other duties or projects as assigned or directed.

 
Minimum Qualifications
Bachelor's degree in a relevant field and three (3) years of experience as a UI/UX artist/designer in game engines, Or, any equivalent combination of experience or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a bachelor’s degree or higher in a related field.
  • Experience in UI/UX/design in game engines in a professional capacity.
  • Experience in video game content creation in a professional capacity with one or more shipped titles in your portfolio.
  • Experience crafting high quality assets for Web, iOS, Android, AAA games, and or VR.
  • Evidence of being comfortable building both with 2D and 3D UI elements.
  • Experience developing for Virtual Reality.
  • Evidence of expert understanding of adaptive, responsive, and fluid UI layout concepts.
  • Experience with Dreamscape Learn’s SDK platform.
  • Evidence of a portfolio demonstrating relevant UI/UX skills with strong interaction design skills, visual design skills and a sensitivity to user-system interaction.
  • Skill to demonstrate understanding of UI development best practices, core principles and challenges of UI/UX from an artistic and technical perspective, and common UI/UX technical architecture and patterns.
  • Proficiency with Photoshop, illustrator, After Effects, Maya, and Unity.
  • Experience with version control software such as Perforce, Plastic, SVN, Git, Bit Bucket.
  • Experience coding or integrating software in game engines, with visual scripting tools, or web development with HTML, CSS, C#.
  • Experience with Project Management Tools such as Jira, Shotgun, Trello, etc.
  • Ability to prioritize and manage multiple milestones and projects efficiently.
  • Experience building educational content.
  • Ability to work effectively in a collaborative, creative environment.
  • Ability to adapt to changing creative direction.
Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a UX Designer who will deliver high-quality, innovative designs across our digital portfolio, which includes user experience and visual design projects for extensions of ASU, ASU Online and partnerships such as Starbucks, Uber and Adidas. This role will work closely with stakeholders, business analysts, project management, development, UX research, UX content and data analytics teams using design and storytelling to conceptualize both marketing and learning experiences. Joining the EdPlus Product and UX team, you will design solutions that enhance our technology stack and user experience, supporting ASU and EdPlus’s strategic goals in an innovative, collaborative environment.

This position is a hybrid role, and you will be required to be in the office a minimum of 2 days a week.

Essential Duties:

  • Adhere to the web brand standards on typography, colors, imagery and spacing using the design system requirements.
  • Bei a voice for the user and continuously advocating for improved experiences.
  • Identify and troubleshoot UX design issues (e.g. responsiveness, usability, accessibility, etc...).
  • Gather and evaluate design requirements in collaboration with stakeholders and engineers.
  • Illustrate design ideas using storyboarding, process flows, sitemaps and prototypes.
  • Give accurate time estimates for work; set deadlines.
  • Work in an agile environment using Jira to help prioritize and organize projects.
  • Present drafts and final products to stakeholders, partners and leadership through the lens of our students.
  • Work directly with web developers to ensure successful implementation.
  • Use UX design research and best practices to assist evolving and elevating digital experiences with a good understanding of current industry trends.
  • Transform ideas into creative, robust experiences under technology and time constraints, working closely with engineers and data teams.

Desired Qualifications:

  • Strong portfolio demonstrating responsive and scalable user-centered design solutions, industry experience in UI and UX design and has experience in using data, current trends, and finding ways to elevate design through research, testing and continuous learning.
  • 1 to 2 years of UI/UX design experience, including but not limited to graphic and motion design.
  • Knowledge in creating clean, user-friendly interfaces that drives user engagement and improves the overall student experience using user behavior data.
  • Knowledge about design systems or any experience in building style guides and managing library assets.
  • Experience working closely with engineers and developers and having a shared vocabulary.
  • Experience bridging design and engineering into scalable solutions.
  • Ability to create motion graphics and animated videos.
  • Understanding of HTML, CSS and JS in addition to designing for bootstrap using responsive design.
  • Design operations knowledge and experience.

Minimum Qualifications:
Bachelor's degree in Design (e.g. interaction, graphic, visual communications, product, industrial), HCI, CS related field AND three (3) years of industry experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented Enrollment Coach to support both graduate and undergraduate students. This includes assisting students through the admissions process and working collaboratively with other departments to best support learners. The Enrollment Coach is an empathetic communicator and problem solver who motivates others to achieve their educational goals. If you are a professional who is passionate about changing lives through higher education and love empowering students to achieve their goals in a dynamic and supportive environment, then join us!

Essential Duties
Here’s what you’ll do day-to-day:

  • Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
  • Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
  • Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
  • Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency.
  • Use resources and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
  • Distribute recruitment materials to individually support students.
  • Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
  • Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
  • Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications

  • Evidence of a bachelor's degree or higher in a related field.
  • Evidence of a sense of urgency and passionate about helping others achieve their education goals.
  • Experience in using communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
  • Experience in being self-disciplined with a proven track record of achieving results in a customer centric environment while taking pride in finding innovative ways to increase efficiencies.
  • Ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
  • Experience using Salesforce.
  • Ability to use a high degree of emotional intelligence and are knowledgeable about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).

Minimum Qualifications
Bachelor's degree in a field appropriate to the area of assignment AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention, related student services, phone-based sales, customer service, OR, any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.

Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, persuasive Senior Enrollment Coach who will develop and coordinate graduate and undergraduate student recruitment and enrollment functions including recruitment campaigns, enrollment support, and the cultivation of collaborative relationships with academic departments and other stakeholders under the direction of Enrollment Center leadership. This role will build and foster relationships with learners, supporting them throughout the enrollment process, as well as provide mentorship to other EdPlus Enrollment Coaches. The ideal Enrollment Coach Senior is a supportive, empathetic communicator who engenders trust, demonstrates a sense of urgency, and assures consistent achievement of high-quality standards and accuracy to ensure student success.

Essential Duties:

  • Serves as point of contact for prospective students, assisting with enrollment, navigating through the admissions and registration processes, answering questions and concerns, and following up in a timely manner. 
  • Use resources and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective students, at the right time and through the contact method they prefer.
  • Communicates effectively both written and verbally with a persuasive, motivating, teaching style to explain policies, programs, and systems, while being helpful and responsive to student needs and concerns.
  • Consistently performs detail-oriented work correctly and efficiently at a faster than average pace.
  • Works collaboratively with other EdPlus departments and University academic units and services to facilitate student support in a manner that maintains and grows relationships.
  • Maintains a positive, “How can I help?” attitude.
  • Works effectively in a fast-paced environment subject to tight deadlines and potentially conflicting priorities.
  • Leads by example and provides mentorship to EdPlus Enrollment Coaches with first-hand knowledge of area of expertise while operating in a team environment.
  • Challenges the status quo by recommending new and innovative procedures with student success in mind.
  • May attend local and statewide seminars, events, workshops, and conferences.
  • Assumes or coordinates other duties or projects as assigned or directed.


Minimum Qualifications:
Bachelor's degree in a field appropriate to the area of assignment AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention, related student services, phone-based sales, customer service, OR, any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

  • Experience with EdPlus at ASU Enrollment Center policies and procedures.
  • Evidence of a Bachelor’s degree or higher in a related field.
  • Experience in an institution of higher education supporting a diverse student population in various programs of study.
  • Ability to successfully perform detail-oriented tasks in a thorough and precise manner.
  • Experience in pulling, analyzing, and applying pertinent data sets.
  • Evidence of an effective verbal and written communication style that is persuasive, motivating, and supportive, even with complex or technical processes or policies.
  • Experience in being able to self-direct once projects are identified and perform as a high-functioning team member in a position that requires flexibility and resiliency.
  • Experience in designing presentation materials with an understanding of the audience.
  • Demonstrated knowledge of Microsoft Office applications including email, spreadsheets, presentations, and documents.
  • Experience with Salesforce.
  • Experience with recruiting high school students, transfer students, and graduate students.
  • Experience in phone-based sales and customer service.
  • Experience managing quickly changing priorities which may include resolution of conflicts.
  • Experience in using critical thinking skills to make decisions and/or analyze and report data/results of tests conducted.
Apply by:

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are currently seeking a Senior Learning and Development Specialist to play a significant role in the execution and evaluation of training programs designed to enhance the competencies, knowledge, and overall effectiveness of our workforce. This role encompasses event logistics management, the development of comprehensive training materials, facilitation of training sessions, and providing support within leadership and professional development. This role requires an understanding of adult learning principles, as well as an awareness of our organization's goals and objectives. The Senior Learning and Development Specialist is responsible for aligning training initiatives with EdPlus' overarching goals, ensuring that employees acquire the skills and knowledge necessary to excel in their respective roles.  This position is for 20 hours per week.

Essential Duties

  • Identifies and prioritizes training needs, programs, or strategies by leveraging advanced instructional and measurement techniques. This analysis informs the design of effective training initiatives.
  • Develops research instruments, questionnaires, or surveys to gather valuable feedback and data for program improvement and to measure the impact of training efforts.
  • Analyzes project or program results and feedback to recommend actionable steps for enhancing training deliverables. This data-driven approach is instrumental in refining training effectiveness.
  • Provides guidance to employees on recommended training options, tailored to their job functions or individual needs, ensuring that training resources are maximized.
  • Assists employees in accessing web-based training, conducting research on their training history, and addressing other needs promptly and effectively.
  • Stays current with technology trends and initiatives within their expertise domain to offer innovative ideas, guidance, and recommendations for the enhancement of training programs.
  • May represent the department at meetings and events, thereby contributing to the organization's broader training and development objectives.
  • Regularly redesigns training programs and supplemental materials to meet changing needs and evolving organizational objectives.
  • Utilizes various applications software, including Learning Management Systems (LMS), e-learning tools, database management systems, web page development tools, desktop publishing tools, and presentation tools to create customized training products that cater to specific user needs.
  • Delivers training sessions, workshops, and educational programs to diverse audiences, with a strong emphasis on adult learning principles to maximize knowledge retention and skill acquisition.
  • Manages training projects from inception to completion, including planning, event logistics, budgeting, and execution. This ensures that training initiatives are executed efficiently and within budgetary constraints.
  • Assumes or coordinates other duties or projects as assigned or directed.


Minimum Qualifications
Bachelor’s degree in business, public administration, instructional design/technology, or social and behavioral science or related field, and four (4) years training and development experience, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a bachelor's degree or higher in a related field.
  • Experience in designing and delivering training sessions.
  • Demonstrated proficiency in instructional design methodologies and tools to create effective training materials.
  • Ability to conduct engaging and informative training sessions, both in-person and virtually.
  • Experience with training software and learning management systems (LMS) for content delivery and tracking.
  • Evidence of effective project management skills to oversee the development and implementation of training sessions.
  • Experience in using interpersonal skills to build positive relationships with trainees, peers, and stakeholders
Apply by:

Fellowship opportunities

EdPlus’ EdTech Innovation Fellowship is a unique mid-career advancement opportunity envisioned to develop the next generation of leaders who will reimagine solutions to society’s most challenging problems. EdTech Innovation Fellows have the opportunity to cultivate effective, high-impact educational initiatives at unprecedented levels and scale.

Click here to learn more about the EdTech Innovation Fellowship.

Explore where we work

EdPlus is located at SkySong, ASU’s innovation center in Scottsdale, AZ. The center houses a diverse business community that links technology, research, education and entrepreneurship.

 

The new ideas and research from this community position ASU and Phoenix as leaders in education. The initiatives housed at SkySong are responsible for:

3,000+

invention disclosures.

900+

technology licenses and

options.

600+

patents.

100+

startups.