Do you have a passion for research and advanced analytics that are used to make decisions? Can you successfully balance innovation with operational reliability? Do you lead with accountability for outcomes and organizational impact? Then apply today for this Associate Director of Research opportunity!

NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale Arizona three days a week.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Action Lab is a learning laboratory at ASU that is housed inside EdPlus. As a data-driven, research-focused service organization—an impact hub—Action Lab supports ASU and EdPlus initiatives by equipping leaders with the insights and analyses they need to make informed, evidence-based decisions. Action Lab’s goal is to support ASU with data and scholarship that foster transformations within higher education. With an emphasis on online learning, our predictive and evaluative analyses support student success and persistence from curiosity to graduation. Our research is actionable and operationally oriented, and we support and coordinate with high-level university stakeholders to improve student learning, motivation, and persistence and to increase equity across the university. We are a fast-paced unit that gets stuff done, makes a difference in the lives of our ASU students to drive change, and bolsters successes grounded in data and research.               

Want to know more about working at EdPlus? Click here!

We are seeking an Associate Director of Research to co-lead the research strategy and execution for Action Lab, ASU’s data-driven, research-focused service organization.

Every day you will make a difference in the lives of others by shaping and advancing a rigorous, actionable, and scalable research portfolio that directly informs institutional decision-making across enrollment, persistence, student success, innovation, and emerging technologies.

As a senior strategic advisor to executive leadership, you will be accountable for measurable impact and value realization from Action Lab’s research investments. You will oversee a diverse research portfolio, define success metrics, ensure methodological rigor and reproducibility, and track adoption and return on research insights. Reporting to the Senior Director or Executive Director of Action Lab, you will ensure Action Lab’s research capabilities evolve in step with institutional strategy, scale, and complexity while remaining deeply grounded in real-world decision contexts.

Essential Duties:

• Define and co-lead Action Lab’s applied research strategy across enrollment, persistence, student success, and educational innovation, ensuring alignment with EdPlus and ASU priorities.
• Oversee a portfolio of mixed-methods research and advanced analytics initiatives, ensuring methodological rigor, data integrity, reproducibility, and measurable institutional impact.
• Establish and execute existing Action Lab and ASU standards for data collection, research design, modeling, governance, and ethical data use; partner with analytics, Action Lab colleagues and other ASU teams to deliver scalable, actionable research products.
• Lead various analytics efforts, including portfolio management, intake, prioritization, service delivery, and lifecycle oversight, ensuring accountability for outcomes, not just outputs.
• Serve as a strategic advisor to senior and executive leadership, translating complex analyses into clear, actionable insights that inform planning, performance, and decision-making.
• Direct development of research products and staff to execute the work, KPIs, forecasting models, and performance measurement systems, co-supporting student success, operations, finance, and R&D.
• Lead, mentor, and develop a multidisciplinary team; oversee hiring, performance management, and professional development while fostering a culture of rigorous ethical and data-informed decision-making that is woven tightly with our analytics colleagues in Action Lab.
• Ensure compliance with IRB and data governance standards; represent Action Lab in cross-institutional partnerships, committees, and external engagements a guide and collaborative thought partner.
• Perform other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. Must be able to reliably commute to Scottsdale Arizona three days a week.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• PhD in Statistics, Economics, Education Policy, Data Science, Organizational Research, Behavioral Sciences, Learning Science, or a related quantitative or interdisciplinary field.
• Seven to ten plus years of progressively responsible experience leading applied research and analytics functions in complex organizations (preferably higher education, edtech, or mission-driven enterprises).
• Demonstrated experience building and scaling an applied research or analytics organization with measurable institutional impact.
• Proven record of aligning research strategy to enterprise strategy and delivering actionable insights that directly influence executive decision-making.
• Demonstrated advanced expertise in quantitative methodologies first and foremost, including generalized linear modeling, mixed-effects models, causal inference, experimental and quasi-experimental design, structural equation modeling, and predictive analytics.
• Demonstrated fluency in integrating qualitative (minor skill) and quantitative (major skill) methods into cohesive, decision-ready narratives.
• Extensive experience using R and creating reproducible workflows.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience using R to conduct analyses or build reproducible workflows.
• Applied research impact (aligned to role expectations): Provide an example of how your research or analysis directly informed a decision or action within an organization.

Salary & Benefits:

$130,000 - $140,000 per year, DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time: Monday, April 20, 2026

Do you thrive on structure, organization and execution? Do you enjoy managing details, supporting creative work through strong coordination, and helping teams move quickly and efficiently? Then apply today for this Social Media Coordinator opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.              

Want to know more about working at EdPlus? Click here!

We are seeking a highly organized, detail-oriented and collaborative Social Media Coordinator to join our Marketing team. Every day you’ll make a difference in the lives of others by supporting the day-to-day execution and operations of ASU Online’s social media channels, ensuring content is published accurately, consistently and scheduled across platforms. 

You will play a critical role in keeping social media operations running smoothly. You will manage publishing workflows, coordinate assets and approvals, maintain content calendars, and support timely execution across platforms. Working closely with the social media team, you will help ensure that the strategy is executed with precision and operational excellence.

Essential Duties:

• Support the execution of the social media strategy by managing publishing operations, including scheduling, posting and maintaining quality assurance across platforms.
• Maintain and update social media content calendars to ensure accurate, timely, and consistent publishing.
• Coordinate social media assets, captions, links, tags, and approvals in partnership with Social Media, Creative and Content teams.
• Assist with trafficking social media content, ensuring version control, accuracy, and alignment with platform requirements.
• Provide executional support for campaign- and event-related social media activity.
• Conduct quality checks to ensure content is on-brand, accessible, and optimized for each platform.
• Track published content and support performance reporting, documentation, and recaps.
• Maintain organized records of assets, approvals, schedules and workflows.
• Support real-time publishing needs for announcements, events and timely moments as needed.
• Communicate proactively with stakeholders to flag risks, delays or execution issues.
• Help ensure social media operations are documented, repeatable and executed with consistency.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is a hybrid, in-person position. You must be able to reliably commute to Scottsdale, Arizona.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated strong organizational skills with the ability to manage multiple deadlines and priorities.
• Experience supporting social media publishing or digital content execution in a professional or organizational setting.
• Evidence of familiarity with major social media platforms and publishing tools.
• Demonstrated strong attention to detail and ability to identify errors or inconsistencies in copy, links, assets, or schedules.
• Demonstrated comfort working within established workflows, brand guidelines, and content strategies.
• Evidence of proactive communication and collaboration to work effectively across teams.
• Demonstrated ability to work in a fast-paced, collaborative environment.
• Demonstrated interest in social media operations, digital marketing and mission-driven work.

NOTE: Please answer the following questions in your cover letter:

• Describe a project where you supported social media or digital content execution. How did you stay organized and ensure accuracy?
• How do you manage multiple deadlines and last-minute changes?

Salary & Benefits:

$54,600 - $77,300 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid schedules, subject to approvals per ASU policy. (This is a hybrid, in-person position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes by seamlessly integrating cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time: Monday, April 20, 2026

Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem-solving? Then check out the EdPlus Re-Entry Specialist opportunity below! 

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling.

You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach.

Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.

Essential Duties:

• Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coach students on developing a plan to achieve their academic and career goals.
• Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
• Works closely with financial aid services, student business services and academic units to re-enter students and set them up for success.
• Provides support for student accountability and success through collaborative, ongoing connection, from initial contact through the first week back in class.
• Responds to student questions and concerns in a timely manner.
• Works to build student knowledge, skills, attitudes and beliefs that support success.
• Collaborates with supervisor for ongoing growth and development plans.
• Identifies areas for growth and opportunity and creates a personal development plan.
• Works collaboratively and promotes the discovery process for problem solving.
• Works with internal and external partners in a positive and proactive manner.
• Stays up to date on current policies and training within the university.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with diverse populations.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Experience working with large and diverse populations in a fast-paced environment.
• Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience supporting students in returning to higher education after stopping out, and how you identify and address barriers such as financial, academic, or personal challenges?
• Describe your level of familiarity with ASU’s Quick Re-Entry process, including relevant financial aid considerations and academic policies. How have you applied this knowledge (or similar policies) to guide students back to enrollment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time: Wednesday, April 22, 2026

Do you excel at helping students in a fast-paced, high-volume environment? Are you familiar with higher education financial aid policies and procedures? Then keep reading below for this EdPlus Financial Intake Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a highly motivated, energetic and articulate EdPlus Financial Intake Specialist to join our high-performing team in the Success Coaching Center. Every day you will make a difference in the lives of others by assisting with the completion of necessary financial aid documents to ensure students are eligible for their financial aid certification. You will also perform outreach to students (and where applicable, other institutions) to facilitate collection of documentation to complete files. You will also answer general financial aid questions for students and work to resolve any obstacles to the students’ progress.

Essential Duties:

• Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents.
• Requests additional information regarding incomplete or inconsistent applications.
• Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards.
• Works as a liaison between staff and students to ensure optimal student experience and processing times.
• Serves as part of a support team for online students.
• Manages outbound call/ text/email campaigns as instructed by Lead to ensure financial aid file completion.
• Proactively partners with FASS team to escalate students requiring tier 2 assistance.
• Follows up on document/student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience in providing customer service.
• Experience in supporting students from diverse backgrounds via telephone, email, video and chat.
• Experience using customer relationship management systems.
• Demonstrated ability to multi-task.
• Demonstrated knowledge of financial aid policies and procedures.
• Experience with Microsoft Office applications.
• Experience in a high-volume, fast-paced call center environment.
• Demonstrated knowledge of government rules, regulations, guidelines and procedures related to financial aid.

NOTE: Please answer the following questions in your cover letter:

• This role requires frequent outreach to students to resolve issues and support their progress. Provide an example of how you handled a high volume of student interactions (calls, emails, or texts) while maintaining a high level of customer service and ensuring timely resolution.
• Describe your experience reviewing financial aid or similar documentation for accuracy and completeness. How do you ensure compliance with policies and manage follow-up on missing or inconsistent information in a high-volume environment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement: 

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time: Tuesday, April 21, 2026