Do you enjoy building personalized communication experiences that support student success from inquiry through graduation? Do you thrive in fast-paced environments, love working with the latest technologies, and want your work to reach students across the globe? Then apply today for the Communications Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We’re seeking a talented and versatile Communications Specialist to join our high-performing Student Journey team. Every day you will make a difference in the lives of others by designing, implementing, evaluating and managing targeted communication campaigns and experiences aligned with student recruitment and persistence goals, communicating the right message at the right time to the right audience in a way that is actionable and scalable. Your efforts will include reaching national and international audiences through various engagement channels, including but not limited to email and SMS. You will possess the technical expertise to create, deploy and measure mass communication campaigns and will manage multiple campaigns in coordination with project leads and stakeholders, reporting back results to leadership and client units.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Develop and manage end-to-end communication flows, in partnership with EdPlus and the ASU Enterprise, guiding prospective students from college choice through enrollment (including pathways and ASU Online) and supporting current students through registration, financial aid, and degree completion.
• Champion AI-driven personalization at scale, using Marketing Cloud's Einstein, Claude, and other emerging tools to deliver segmented and 1:1 campaigns, including corporate partner-specific messaging on eligibility and benefits.
• Use a data-first approach to identify student pain points, run multivariate tests, validate audience targeting against business rules, and track engagement and ROI to continually optimize communications.
• Partner with stakeholders across academic units, support services, the CRM team, success center, enrollment center, data teams, and colleges/units to gather requirements and build comprehensive, non-redundant communication strategies
• Develop contextual, motivational content, including college-specific resources, eligibility, benefits, alumni success stories, and milestone celebrations, to strengthen student connection and persistence.
• Implement targeted re-engagement strategies to help prospective students complete enrollment and help current students persist toward completion.
• Perform meticulous QA testing on campaigns, covering personalization, dynamic content, segmentation rules, and compliance with CAN-SPAM, GDPR, CCPA, CASL, and TCPA, with close attention to detail and a willingness to question the data when something looks off to catch errors before they reach students.
• Create, design, schedule, and optimize campaigns across email, SMS, dialer, app notifications, and ringless voicemail, including building and troubleshooting email templates with dynamic content, AMPscript, interactive content, personalization logic, segmentation, and rendering, while serving as a resource on design and layout best practices.
• Exercise sound judgment and independent decision-making to prioritize work, solve problems, and contribute new ideas and journey mapping that produce measurable improvements in student outcomes.
• Write and review content to ensure adherence to ASU and corporate partner brand guidelines, document learners' communication experience across products, and contribute to market research to understand and segment student audiences.
• Coordinate or assume other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience with Salesforce Marketing Cloud, including Journey Builder.
• Demonstrated proficiency creating mobile, responsive Email communications and Email templates using HTML, CSS, and AMPScript.
• Proven record of developing, executing, and analyzing marketing communication campaigns, including documenting and visualizing communication experiences. 
• Demonstrated strong organizational skills with the ability to manage multiple projects simultaneously.
• Experience conducting 1:1 and mass communication campaigns across channels such as email and SMS, preferably in a higher education setting.
• Experience in working effectively with others to ensure projects meet deadlines and budgets. 
• Experience analyzing campaign and research data and translating findings into actionable insights for the broader organization.
• Demonstrated passion for new technologies, including AI tools and their application to prospective and current student communications.
• Experience thinking creatively and strategically when handling complex issues.
• Demonstrated ability to thrive, adapt and re-prioritize tasks in a fast-paced, ever-changing environment.

NOTE: Please answer the following questions in your cover letter:

• Have you built and deployed mass communications using Email Service Providers (i.e., Constant Contact, Marketing Cloud, Sendgrid) to target large
  audiences (more than 5,000 in a send)?  (Yes/No)
• Which Email Service Provider(s) have you used in the past?

Salary & Benefits:

$71,500 – $74,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Friday, November 6, 2026

Do you love transforming complex ideas into compelling stories that inspire action and secure funding? Are you equally energized by building plans, coordinating teams, and ensuring ambitious projects move from concept to reality? Then apply today for this EdTech Innovation Fellow opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We're seeking a highly skilled EdTech Innovation Fellow who thrives at the intersection of strategic writing, relationship building, and project execution to join our Innovation & Emerging Initiatives team. Every day you will make a difference in the lives of others by developing grant proposals, funding pitches, and strategic narratives while also serving as a trusted project organizer who helps teams organize, prioritize, and deliver meaningful outcomes.

You'll work with executive leaders, faculty, researchers, innovators, as well as academic and industry partners to identify opportunities, develop winning proposals, launch new initiatives, and manage projects that advance educational innovation and societal impact.

This role is designed for professionals who want to accelerate their growth beyond traditional project coordination or grant development. Unlike traditional project management roles, you will gain direct exposure to senior leadership, opportunities to contribute to strategic decision-making, and hands-on experience developing initiatives from concept through implementation. You will have the opportunity to flex and expand your existing strengths while building experience and relationships at the highest levels of the university. 

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Partner with executive leaders and key stakeholders to identify emerging opportunities, define strategic priorities, and advance innovative initiatives with measurable impact.
• Serve as a trusted thought partner to project sponsors and leadership by preparing executive-ready communications, recommendations, updates, and decision-support materials.
• Research and pursue funding, partnership, and growth opportunities, translating promising ideas into compelling proposals, concept papers, executive briefings, presentations, and funding pitches.
• Collaborate with subject matter experts to transform complex challenges into clear strategies, actionable plans, and fundable solutions.
• Help shape new programs and initiatives by defining objectives, success metrics, budgets, timelines, and implementation approaches.
• Facilitate discovery sessions, design-thinking workshops, stakeholder interviews, and planning activities that uncover opportunities, align teams, and generate innovative solutions.
• Develop project roadmaps, communication strategies, and implementation plans that move ideas from vision to reality.
• Build meaningful relationships with internal and external partners and represent initiatives with professionalism, curiosity, and a solutions-oriented mindset.
• Leverage, design and deploy generative AI to automate, accelerate, and improve the quality of writing, research, analysis, and project management workflows.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a master’s degree with superior academic achievement.
• Evidence of success developing strategic communications, competitive grants, and proposals.
• Project management experience, including planning, execution, and stakeholder coordination.
• Evidence of exceptional communication, facilitation, and relationship-building skills.
• Evidence of excellent research, analytical, and organizational abilities.
• Experience in innovation-driven environments and comfort leveraging project management and AI tools to improve outcomes.

NOTE: Please answer the following questions in your cover letter:

• Describe an example of how you helped advance an innovative initiative or solve a complex problem. 
• Share how you have used AI-enabled tools to enhance your work, including the context, the tools you used, and the results you achieved.

Salary & Benefits:

$55,000 – $70,000 per year; DOE

The EdTech Innovation Fellowship is a 13-month, full-time position (40+ hours per week) with a competitive salary. 

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Thursday, November 5, 2026

Do you thrive at developing compelling grant proposals, coordinating partners, and keeping projects on track? Do you excel at supporting special projects from planning through key deliverables? Then apply today for this Grant and Program Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We’re seeking a Grant Proposal and Program Specialist to support the efforts of the Innovation and Emerging Initiatives (IEI) team. IEI is a unique hub of global grants-funded projects, edtech innovations, data for research projects, and innovative partnerships. In this role, you will develop grant proposals, narratives, and stakeholder presentations that meet funder requirements and project guidelines. You will also support a portfolio of domestic and international special projects, coordinating project launches, managing administrative activities, facilitating collaboration, and developing key deliverables to keep projects on track.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

Funding activities, proposal development, and grant administration

• Researches funding opportunities and tracks grant applications, awards, and related communications; utilizes generative AI tools to support writing, research and analysis, reviewing outputs for accuracy and quality.
• Develops and refines grant proposal narratives and supporting content; helps shape project designs for philanthropic, federal, and corporate funding opportunities, ensuring alignment with funder requirements.
• Coordinates contributions from internal teams and external partners, manages proposal timelines, and facilitates reviews to ensure proposals are complete, accurate, and submitted on time.
• Uses tracking tools and systems to coordinate grant activities from proposal development through post-award administration, including monitoring budgets and deliverables.
• Supports development, implementation, and evaluation of departmental grant strategies.

Launch and ongoing coordination of emerging initiatives and special projects

• Coordinates project logistics, communications, and scheduling.
• Completes assigned project tasks and develops key deliverables to support project goals and timelines.
• Tracks project progress, prepares status reports, and responds to project-related inquiries.
• Builds and maintains relationships with students, faculty, staff, and external partners to support project objectives.
• Helps plan and facilitate design thinking sessions for project teams and stakeholders, documents outcomes, and incorporates decisions and action items into project plans.

        General responsibilities

• Assumes or coordinates other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in Business, Journalism, Communications or closely related field.
• Evidence of excellent organizational abilities and time management skills.
• Demonstrated ability to work in a rapidly moving and ever-changing environment, prioritizing competing opportunities and mobilizing resources to meet short-turnaround funding deadlines.
• Demonstrated strength and excellence in business/grants writing. Experience with high-stakes and federal grant opportunities is a plus.
• Experience with public speaking and leading in a business setting.
• Demonstrated ability to collaborate well with others performing work in a team environment.
• Evidence of strong communication skills in visual, oral, and written forms, including executive-ready summaries and stakeholder updates.

• Demonstrated self-starter who is comfortable with ambiguity to complete assigned duties and tasks.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience with business writing, grant writing, technical writing, editing, or publishing.

• Describe your experience coordinating projects across multiple stakeholders (e.g., staff, faculty, leadership, and external partners) to demonstrate your organizational skills, communication abilities, and comfort with ambiguity.

Salary & Benefits:

$55,000 – $70,000 per year; DOE

This is a grant-funded position. Continuation is contingent on future grant funding.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Thursday, November 5, 2026.

Are you a student-centric designer who is an iterative prototyper and systems builder? As an information architect, do you treat navigation as a pedagogical decision? Do you enjoy collaborating in a high-standards, psychologically safe environment? Then keep reading below for this Learning Experience Designer opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.       

Want to know more about working at EdPlus? Watch this short video!

We are seeking a Learning Experience Designer (LXD) to join our innovative EdPlus Digital Learning team. For background: when students describe an online course they liked, the word they use most often is “organized.” When they describe one they struggled with, the word is “confusing.” Neither judgment is about content quality. Both are about design: what the course looks like, how it reads, whether the path through it is obvious, and whether the first ten minutes make sense.

As a senior individual contributor, every day you will make a difference in the lives of others by bringing UX-grade design practice to the surface of the learning experience. You own typography, hierarchy, color, layout, page architecture, navigation, and wayfinding across the portfolio. You will research with students, build mockups, run usability tests, and build the pattern libraries that let dozens of designers produce consistent work.

You will work within a highly collaborative, cross-functional studio model, designing alongside data scientists, user experience researchers, product managers, learning assessment leads, multimedia producers, and visionary faculty. This is a role where design is treated as a core pedagogical decision, supported by a rich peer ecosystem.

Essential Duties:

Visual Craft and Information Design

• Own the visual and information design standard across EDL's course portfolio: typography, hierarchy, color, iconography, spacing, and layout systems.
• Design module, page, and course-level information architecture so that navigation, wayfinding, sequence, and progress are obvious to a student without an orientation video.
• Produce wireframes, mockups, and prototypes for course interfaces, iterate against usability findings and efficacy evidence, and deliver specifications others can build from.
• Partner with multimedia teams on the visual through-line between produced video and on-page design, holding WCAG 2.1 AA as a design constraint.

  High-Leverage Experience Design

• Define and prove signature experience patterns for priority moments (e.g., course opening), specifying the sequence, cues, and early checkpoints that make a moment work.
• Design, prototype, and prove repeatable patterns for each priority moment so that what is learned in a few courses transfers across the portfolio.
• Define what success looks like for each pattern before it ships, measure it with UX Research and Action Lab, and recommend when to move effort to the next target.

  Design Systems, Standards, and Evidence

• Build and govern the component, pattern, and template libraries that let EDL's designers produce visually consistent, high-quality courses at portfolio scale.
• Establish and run design critique as a recurring practice where work in progress is improved rather than defended.
• Partner with UX Research on usability testing, first-click and navigation testing, and student interviews, analyzing learner feedback and course analytics to find where students stall or disengage.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated skill in producing wireframes and low- and high-fidelity mockups in tools such as Figma, Sketch, or Adobe Creative Cloud.
• Experience conducting user research (moderated usability testing, interviews, surveys) and iterating designs based on findings.
• Experience building and governing a design system or pattern library used by multiple designers.
• Demonstrated practical application of WCAG 2.1 AA and Universal Design for Learning in production work, plus working knowledge of HTML and CSS.
• Evidence of fluency in learning science (cognitive load theory, multimedia learning principles, backward design).
• One to two examples of your visual and information design work, such as an online portfolio, PDF, or small section of annotated screenshots, may be required.

NOTE: Please answer the following questions in your cover letter:

• Describe an interface or information architecture you designed that measurably improved usability. How did you know it was successful?
• Describe a time you changed a design based on what you learned from user research rather than stakeholder opinions.

Salary & Benefits: 

$75,000 - $85,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Wednesday, November 4, 2026

Are you passionate about transforming education through innovative design, enhanced pedagogy, and technology? Do you thrive in fast-paced, collaborative environments where organization, communication, and continuous improvement make a meaningful impact? Are you highly motivated, adaptable, and committed to supporting teams that create exceptional learning experiences? If so, keep reading below for this Program and Operations Coordinator opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.           

Want to know more about working at EdPlus? Watch this short video!

We are seeking a highly organized and proactive Program and Operations Coordinator to join our dynamic, mission-driven EdPlus Digital Learning (EDL) team. Every day you will make a difference in the lives of others by helping shape the future of digital learning at one of the world's most innovative universities. You will play a critical role in supporting the design and scalable delivery of online learning experiences that increase student success and expand access to education around the globe.

Every course our team builds moves through a pipeline: it is scoped, assigned, developed, approved, scheduled, and revised. At any given time, hundreds of courses are somewhere in that journey. Your role is to ensure every project stays on track by maintaining accurate records, coordinating across teams, anticipating needs, and communicating proactively. Your work enables instructional designers to focus on designing engaging, learner-centered experiences while helping faculty and stakeholders stay informed and aligned.

This is more than an operations role; it's an opportunity to contribute to a future-thinking organization where thoughtful coordination, process improvement, and collaboration directly support the success of learners worldwide. When the tracking is accurate and communication happens early, designers spend more time designing, faculty are never surprised, and students receive high-quality courses on time. If you're energized by creating order, improving systems, and helping cross-functional teams do their best work, we'd love to meet you. 

Essential Duties:

Course Tracking and Data Management

• Track, maintain, and continuously improve course development records, schedules, approvals, and related data using Airtable, Jira, and other project management and tracking systems to ensure accuracy, visibility, and accountability.
• Manage and maintain comprehensive documentation for EdPlus course development activities, including program affiliations, timelines, development status, approvals, communications, and supporting records.
• Monitor course schedules and development milestones, proactively identifying delays or missing approvals, communicating with program managers and stakeholders, and coordinating adjustments as needed.
• Prepare and distribute reports, dashboards, status updates, presentations, briefing materials, and other documentation to support instructional design leadership and stakeholder decision-making.

Instructional Design Team and Program Support

• Serve as the primary coordinator and administrative support for the instructional design team by managing workflows, timelines, resources, scheduling, documentation, and quality assurance activities across multiple concurrent projects.
• Support the onboarding, coordination, and execution of new course development initiatives, program launches, and other operational projects led by EDL leadership.
• Support the Assistant Director of Program Learning Experience and the Associate Director of EDL Operations with program-level initiatives, operational planning, process improvements, and special projects.

Communication and Stakeholder Coordination

• Act as a liaison among instructional designers, faculty, program managers, and other EdPlus units to facilitate effective communication, collaboration, course development, scheduling, and maintenance.
• Develop, maintain, and enhance operational tools, Airtable automations, interfaces, job aids, training materials, videos, and other resources that improve team processes, communication, and efficiency.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree or higher in a related field.
• Experience using project management or tracking tools such as Airtable, Jira, or similar platforms.
• Evidence of familiarity with instructional design processes, online course development, or higher education academic operations.
• Evidence of strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
• Demonstrated experience supporting cross-functional teams and preparing reports, dashboards, or recap documents.
• Evidence of proactive communication and the ability to work effectively with instructional designers, faculty, and other stakeholders.
• Demonstrated ability to work effectively in a fast-paced, collaborative environment across multiple teams.

NOTE: Please answer the following questions in your cover letter:

• Describe a time you kept a multi-step project on schedule across several people who did not report to you. What system did you use to track it, and how did you communicate when something slipped?
• Describe a tracking tool, process, or document you built or improved that others kept using after you set it up.

Salary & Benefits:

$50,000 - $60,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Wednesday, November 4, 2026.

Are you passionate about empowering students to achieve their goals as an empathetic communicator and problem solver? Do you have experience working with re-entry students or higher education enrollment processes? Then check out the EdPlus Re-Entry Enrollment Specialist opportunity below! 

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We're seeking a motivated, relationship-driven Re-Entry Enrollment Specialist to join our Re-Entry team in the EdPlus Enrollment Center. Every day you'll make a meaningful difference by providing specialized, high-touch enrollment support to former ASU students who are ready to return to their education. You will guide students who are no longer term-active through the steps that stand between them and enrollment, including reapplying, completing readmission requirements, and navigating any additional processes along the way.

As a consistent point of contact from initial inquiry through successful re-enrollment, you will build trusting, supportive relationships with students and keep them engaged and moving forward. Your work will directly support ASU's broader re-entry strategy, including Operation Comeback and other re-engagement efforts. Your efforts will reach across digital and campus immersion populations, undergraduate and graduate students, and students both within and outside scholarship-supported pathways, all while you adhere to established policies and guidelines.

Essential Duties:

• Serves as the primary point of contact for a caseload of stopped-out and non-term-active students, providing continuity from initial interest through successful re-enrollment, regardless of scholarship eligibility (including students with high balances, campus readmits, and returning graduate students).
• Manages Operation Comeback Requests for Information (RFIs) and conducts individualized case reviews to identify each student's pathway, requirements, and barriers to return, including academic standing concerns, degree or program changes, financial barriers, and administrative holds.
• Guides students through re-application, readmission, admissions, registration, and other enrollment processes, including students who fall outside the Quick Re-Entry pathway.
• Maintains proactive, timely communication with students through approved outreach channels, establishing clear next steps and following cases through completion to reduce stalled or abandoned re-entry attempts.
• Provides clear, accurate guidance on re-entry policies, programs, timelines, and processes, and escalates complex cases to the appropriate specialized resource when needed.
• Coordinates with Enrollment Services, colleges and academic units, Financial Aid Support Services, Student Business Services, the Registrar, and other university partners to resolve barriers while maintaining a coordinated student experience.
• Supports proactive re-engagement campaigns for former students, including populations not currently term-active or not yet eligible for existing scholarship initiatives.
• Contributes to graduation and completion efforts by identifying students near completion and coordinating appropriate reviews or referrals to support progress toward a credential.
• Documents student interactions, case status, barriers, resolutions, and outcomes in university systems; analyzes caseload and enrollment data to identify trends, conversion opportunities, recurring barriers, and process improvements.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Evidence of a people-oriented approach with experience guiding others through education-related processes and decisions, such as admissions, readmission, and enrollment.
• Evidence of effective and persuasive communication and presentation skills.
• Experience working with online programs and students in a higher education environment.
• Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Experience using Salesforce, MS Office and Google Suite.
• Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail and the ability to manage a high-volume caseload.
• Experience following guidelines, structure, and established policy to deliver accurate and precise information.
• Experience working with higher education enrollment, admissions, registration, or related student processes.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your level of familiarity with ASU’s Quick Re-Entry policies or similar re-entry processes.
• Describe your experience guiding students through readmission or re-enrollment processes.

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Tuesday, November 3, 2026.

Are you passionate about empowering students to achieve their goals as an empathetic communicator and problem solver? Do you have experience working with re-entry students or higher education financial processes? Then check out the EdPlus Re-Entry Finance Specialist opportunity below! 
 

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We're seeking a detail-oriented, solutions-driven EdPlus Re-Entry Finance Specialist to join our Re-Entry team in the Success Coaching Center. Every day you'll make a meaningful difference by providing dedicated financial case management for former ASU students striving to return to their education. You will help students move past complex financial and administrative barriers that stand between them and enrollment, including financial aid, satisfactory academic progress, outstanding balances, holds, collections, payment arrangements, and scholarship eligibility. 

As the Re-Entry team's primary point of coordination, you will partner with offices across the university to guide time-sensitive cases from identification through resolution, building trusting, collaborative relationships with students and colleagues along the way. Your work will directly support ASU's broader re-entry strategy across digital and campus immersion populations, all while adhering to established policies and guidelines.

Essential Duties:

• Owns and manages complex financial re-entry cases from identification through resolution, including outstanding balances, financial holds, collections, late fees, in-house payment plans, cost-of-attendance issues, and other financial barriers to enrollment. Provides individualized coordination for students regardless of scholarship eligibility.
• Serves as the Re-Entry team's primary financial liaison, coordinating cases across Financial Aid Support Services (FASS), Student Business Services (SBS), Enrollment Services, academic units, and other university partners. Processes include time-sensitive SAP reviews, financial aid questions and documentation, all while maintaining continuity and clear next steps for the student.
• Reviews student accounts and financial circumstances to identify barriers, applicable resources, required actions, and appropriate escalation pathways; communicates complex financial information to students in a clear and supportive manner.
• Manages scholarship and financial-support processes for returning students, including applications, eligibility review, fund coordination, corporate-partner benefits, and related enrollment agreements or requirements.
• Supports specialized re-entry transactions and administrative actions, including program reactivations, graduation audits, and other case-specific steps needed to establish a viable pathway back to enrollment.
• Maintains accurate financial case tracking and documentation, including regular case-status reporting, scholarship budget monitoring, and follow-up on unresolved or escalated cases.
• Monitors case volume, resolution timelines, balance trends, SAP outcomes, and recurring barriers; analyzes data and communicates findings to inform operational decisions; recommends workflow, policy, communication, or coordination improvements to improve student return rates.
• Partners with Re-Entry Enrollment Coaches and Specialists to provide coordinated support so financial casework does not interrupt outreach, engagement, or the student's broader re-enrollment journey.
• Works effectively in a fast-paced, policy-dependent environment with time-sensitive deadlines, detailed financial information, and multiple concurrent cases requiring accuracy and follow-through.
• Maintains appropriate confidentiality and follows university policies and procedures when handling student financial and educational information.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor’s degree or higher in a related field.
• Evidence of a people-oriented approach with experience guiding others through education-related financial processes and decisions.
• Evidence of effective and persuasive communication and presentation skills.
• Experience working with online programs and students in a higher education environment.
• Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Experience using Salesforce, MS Office and Google Suite.
• Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
• Experience following guidelines, structure, and established policy to deliver accurate and precise information.
• Experience working with financial aid, student accounts, or related financial processes.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your level of familiarity with ASU’s Quick Re-Entry policies or similar re-entry or readmission processes.
• Describe your experience with financial aid, student accounts, or related financial processes.

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Tuesday, November 3, 2026.

Do you excel at leading teams in a customer service and support environment? Are you passionate about empowering students to complete their degrees and helping them overcome obstacles? If so, continue reading below for this EdPlus Re-Entry Lead opportunity!

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We are seeking a dynamic, collaborative EdPlus Re-Entry Lead to join our high-performing Success Coaching Center. Every day you will make a difference in the lives of others by empowering a team of Re-Entry Specialists to reach their full potential through quality coaching and a focus on student success. You will oversee proactive outreach initiatives directed at undergraduate and graduate students who have paused their academic journey. 

You will create and direct administrative processes to ensure your team provides tailored guidance to help students navigate financial, academic, and personal barriers. Additionally, you will collaborate with university staff in academic units, advising, and financial aid to facilitate a smooth return to ASU for these students.

Essential Duties:

• Team Leadership: Cultivates an environment that empowers staff to be proactive as they conduct outreach to resolve obstacles impeding stopped-out students from returning to an ASU program.
• Performance Management: Uses a firm, goal-oriented leadership style to motivate, train, and engage staff. Addresses all aspects of staffing and professional development in a highly consistent manner.
• Quality Assurance: Monitors production and quality of specialist/student interactions, evaluating opportunities to enhance the student experience and benchmark re-enrollment success.
• Complex Problem Solving: Oversees and resolves highly sensitive or complex service problems and student escalations by clarifying issues, determining causes, and explaining the best solutions.
• Cross-Departmental Collaboration: Works closely with financial aid services, student business services, and academic units to re-enter students and set them up for success. Collaborates with key stakeholders to build a comprehensive service approach.
• Operational Direction: Provides direction to staff, including assignments, activities, and schedules to ensure the delivery of excellent service required to meet departmental goals. Supports the recruitment, interview, onboarding, and continuous development of team members. Creates and maintains training resources, facilitates coaching opportunities, and ensures staff are equipped with the knowledge and tools needed to effectively support returning students. 
• Adaptability: Learns quickly while continually recognizing and adapting to changing conditions, staying up to date on current policies, alternative program options, and training within the university.
• Other: Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Evidence of supervisory/leadership experience in a customer service/support environment.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Experience supporting online programs and working with students returning to higher education after stopping out.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.
• Demonstrated ability to develop, facilitate, and maintain strong, collaborative relationships with diverse populations.
• Experience using CRM systems (e.g., Salesforce); demonstrated proficiency in multi-channel communication (text, chat platforms) and MS Office/Google Workspace.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Evidence of strong problem-solving skills, attention to detail, and the ability to perform effectively in a fast-paced environment subject to quickly changing priorities.
• Demonstrated experience with EdPlus at ASU Success Coaching Center policies and procedures.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your leadership and supervisory experience, particularly in guiding a team within a coaching, advising, or support environment.
• Explain your experience utilizing CRM systems (such as Salesforce) and communicating professionally via multi-channel platforms with a team.

Salary & Benefits:

$51,500 - $77,300 per year; DOE

The target salary for this position is $70,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Tuesday, November 3, 2026.

Are you an experienced Salesforce administrator who thrives in a high-demand environment and takes pride in delivering reliable, well-designed solutions? Do you enjoy partnering with stakeholders to translate real operational needs into scalable Salesforce functionality? If so, keep reading below for this Salesforce Administrator Senior opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.                              

Want to know more about working at EdPlus? Watch this short video!

We are seeking a highly capable Salesforce Administrator Senior to join our Product and UX Technology team to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the University. You will be a senior individual contributor reporting directly to Salesforce leadership. 

Every day you will make a difference in the lives of others by being hands-on and execution-focused, with primary responsibility for declarative configuration, backlog and ticket execution, and day-to-day system enhancement. You will partner closely with stakeholders, provide informed advisory guidance, and independently drive assigned work forward by setting a strong standard for quality, reliability, and follow-through. 

Why EdPlus?

• Mission-Driven Work: Support recruitment and enrollment efforts that expand access to higher education. 
• Stable Environment: A mature Salesforce organization with sustained institutional investment.
• Meaningful Impact: Your work directly supports front-line teams and leadership decision-making. 
• Collaboration: Partner with stakeholders across enrollment, data, marketing, and the broader University. 

Essential Duties:

Salesforce System Administration and Configuration

• Serve as senior administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations.
• Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog.

Solution Design and Delivery

• Design and implement scalable, maintainable declarative solutions aligned with business needs and platform best practices, and long-term sustainability.
• Translate complex business requirements into practical Salesforce solutions, asking thoughtful questions and providing clear recommendations on feasibility, tradeoffs, and approach. 
• Own assigned projects and enhancements from intake through delivery, exercising sound judgment and coordinating with other Salesforce team members and stakeholders as appropriate. 

Stakeholder Engagement & Cross-functional Collaboration

• Partner with front-line recruitment teams and enrollment leadership, along with data and marketing stakeholders.
• Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment.

Data Management & Quality

• Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, and DemandTools.

Documentation & Release Management

• Maintain system and process documentation in alignment with University standards and team practices.
• Participate in release activities and deployments, including occasional after-hours work as required.

General Responsibilities 

• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree in a related field.
• Experience administering Salesforce in a production environment. 
• Experience supporting Salesforce Sales and Service Clouds. 
• Demonstrated working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management. 
• Experience designing and maintaining data models with attention to relationships, reporting needs, data storage, and data integrity.
• Experience creating and maintaining clear, high-quality documentation. 
• Demonstrated ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
• Demonstrated ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality. 
• Evidence of strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide informed guidance. 
• Evidence of Salesforce Certified Platform Administrator I certification. 
• Evidence of Salesforce Platform Administrator II and/or Salesforce Platform App Builder certification. 
• Experience contributing to large-scale Salesforce initiatives or phased system expansions. 
• Experience in performing large data migrations/updates using enterprise ETL tools.
• Experience working with DevOps and CI/CD tools such as Gearset and basic knowledge of SOQL. 

NOTE: Please answer the following questions in your cover letter:

• Briefly describe a Salesforce enhancement or project you delivered within a complex organization where requirements or documentation were incomplete. How did you assess the current state and decide what actions to take? Be as detailed as possible.
• In a mature Salesforce environment, what factors guide your decision to build on existing architecture versus refactoring or redesigning it? 

Salary & Benefits:

$90,000 - $110,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, October 26, 2026.

Are you a scholar-practitioner who is passionate about assessment redesign? Do you frame redesign as course improvement rather than risk mitigation? Can you solve unique course challenges by creating flexible, scalable design patterns easily adaptable by other faculty? Then keep reading below for this Learning Assessment Lead opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.               

Want to know more about working at EdPlus? Watch this short video!

We are seeking a Learning Assessment Lead to join our Digital Learning team. For background: assessments set what students read, what they practice, what they skip, and what they remember six months later. Most online assessments were designed for a world in which producing a plausible answer was expensive. That cost has collapsed, and the gap between how courses measure learning and how learning actually happens is now impossible to ignore. Detection is not the answer; redesign is. That will be your focus, alongside faculty, in the courses where it matters most.

Every day you will make a difference in the lives of others by treating academic integrity as a learning outcome produced by good course design rather than a compliance outcome enforced through surveillance. We believe in moving the institution away from proctoring as a default solution, and toward tasks that resist AI completion because they require situated, contextual, human work. 

You will co-create assessments with faculty where “did AI do this?” stops being the question, because the task itself leaves verifiable evidence of thinking. You will be prototyping performance tasks, building oral defense rubrics, designing assignments where drafting and revision are part of what gets submitted, and crafting portfolio artifacts that ask students to apply their knowledge as they would in a professional setting.

You will work within a highly collaborative, cross-functional studio model, designing alongside data scientists, user experience researchers, product managers, instructional designers, multimedia producers, and visionary faculty. Together, you will prove that assessment redesign is the most powerful lever we have for course improvement at scale

This role provides an extraordinary platform: institutional backing, willing faculty partners, and an enterprise scale where a single proven assessment pattern can impact tens of thousands of students. Most professionals tackle this work one course at a time in their spare time; at EdPlus, it is the core mission.

Essential Duties:

Assessment Design & Patterns

• Co-Create Authentic Tasks: Partner with faculty to replace traditional exams with performance tasks, oral defenses, simulations, and process-visible portfolios, explicitly shifting away from surveillance and proctoring.
• Build Scalable Libraries: Document reusable assessment templates, rubrics, and implementation guides for broad adoption across disciplines.
• Map Curricular Pathways: Sequence assessments across degree programs so student evidence builds logically from course to course.

Faculty Partnerships & Cohorts

• Facilitate Faculty Cohorts: Recruit and lead discipline-aligned working groups, guiding faculty through structured assessment transformation cycles in a collaborative ecosystem.
• Provide Individual Coaching: Mentor faculty through the friction of translating learning science into practical, gradable course revisions.

Learning Science & Evidence

• Translate Pedagogical Theory: Ground design choices in backward design, constructive alignment, and cognitive load theory to guide faculty decision-making.
• Measure Assessment Impact: Partner with cross-functional research teams to evaluate how redesigned assessments affect student learning, engagement, and persistence.

• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Terminal Degree: Ph.D., Ed.D., or equivalent in a teaching discipline, learning sciences, or instructional design.
• Teaching Record: Experience as a higher education instructor of record, responsible for designing and grading assessments.
• Theory Expertise: Demonstrated mastery of assessment theory, including backward design, constructive alignment, and AI-resilient modalities.
• Facilitation History: Demonstrated success leading faculty cohorts, learning communities, or university-wide design initiatives.
• Assessment Artifacts: 1-2 college-level assessment artifacts you have designed, such as a performance task, rubric, oral defense protocol, or faculty redesign guide, may be required, along with documented impacts on student learning.

NOTE: Please answer the following questions in your cover letter:

• Describe an assessment you redesigned that fundamentally changed student engagement. What did it replace and how did you measure success?
• Describe a time when a faculty member resisted an assessment redesign recommendation and how you navigated that objection.

Salary & Benefits:

$85,000 - $95,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Thursday, October 29, 2026 

Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem solving? Then check out the EdPlus Re-Entry Specialist opportunity below! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling.

You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach.

Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.

Essential Duties:

• Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coach students on developing a plan to achieve their academic and career goals.
• Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
• Works closely with financial aid services, student business services and academic units to re-enter students and set them up for success.
• Provides support for student accountability and success through collaborative, ongoing connection, from initial contact through the first week back in class.
• Responds to student questions and concerns in a timely manner.
• Works to build student knowledge, skills, attitudes and beliefs that support success.
• Collaborates with supervisor on an ongoing growth and development plan, identifying areas for growth and opportunity.
• Works collaboratively with internal and external partners in a positive, proactive manner, promoting the discovery process for problem solving.
• Stays up to date on current policies and training within the university; assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with large, diverse populations in a fast-paced environment.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies. 

NOTE: Please answer the following questions in your cover letter:

• Describe your experience supporting students in returning to higher education after stopping out, and how you identify and address barriers such as financial, academic, or personal challenges?
• Describe your level of familiarity with ASU’s Quick Re-Entry process, including relevant financial aid considerations and academic policies. How have you applied this knowledge (or similar policies) to guide students back to enrollment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, November 2, 2026

Do you excel at helping students in a fast-paced, high-volume environment? Are you familiar with higher education financial aid policies and procedures? Then keep reading below for this EdPlus Financial Intake Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel.

We are seeking a highly motivated, energetic and articulate EdPlus Financial Intake Specialist to join our high-performing team in the Success Coaching Center. Every day you will make a difference in the lives of others by assisting with the completion of necessary financial aid documents to ensure students are eligible for their financial aid certification. You will also perform outreach to students (and where applicable, other institutions) to facilitate collection of documentation to complete files. You will also answer general financial aid questions for students and work to resolve any obstacles to the students’ progress.

Essential Duties:

• Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents.
• Requests additional information regarding incomplete or inconsistent applications.
• Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards.
• Works as a liaison between staff and students to ensure optimal student experience and processing times.
• Serves as part of a support team for online students.
• Manages outbound call/ text/email campaigns as instructed by Lead to ensure financial aid file completion.
• Proactively partners with FASS team to escalate students requiring tier 2 assistance.
• Follows up on document/student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience in providing customer service.
• Experience in supporting students from diverse backgrounds via telephone, email, video and chat.
• Experience using customer relationship management systems.
• Demonstrated ability to multi-task.
• Demonstrated knowledge of financial aid policies and procedures.
• Experience with Microsoft Office applications.
• Experience in a high volume, fast-paced call center environment.
• Demonstrated knowledge of government rules, regulations, guidelines and procedures related to financial aid.

NOTE: Please answer the following questions in your cover letter:

• This role requires frequent outreach to students to resolve issues and support their progress. Provide an example of how you handled a high volume of student interactions (calls, emails, or texts) while maintaining a high level of customer service and ensuring timely resolution.
• Describe your experience reviewing financial aid or similar documentation for accuracy and completeness. How do you ensure compliance with policies and manage follow-up on missing or inconsistent information in a high-volume environment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, November 2, 2026

Do you notice the broken link, the outdated page or the heading that doesn't match the rest? Do you like bringing order to messy information and learning how digital systems work from the inside out? Then keep reading below for this exciting Content Systems Coordinator opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.              

Want to know more about working at EdPlus? Watch this short video!

We are seeking a detail-oriented Content Systems Coordinator to support the content systems that power ASU Online and the broader EdPlus web ecosystem. Every day you’ll make a difference in the lives of others by leading the hands-on work that keeps content accurate, consistent and well-organized across our content management system (Drupal) and internal knowledge bases (Guru). 

Content systems are the foundation for everything across the AI Content Strategy and Systems team. When a program page is accurate, a Guru article is current and content is structured well, students find what they need and teams across EdPlus can trust what they're reading. You will do the hands-on work that makes that true every day, from publishing, quality-checking and auditing, to organizing content across our CMS and knowledge bases. 

You will learn a major CMS from the inside, working alongside content strategists, developers and marketers, and build real skills in content governance, accessibility and structured content, including how AI is reshaping it all. If you're the person who fixes the broken link, wants to know why it broke and asks the clarifying questions before it becomes a problem again, this position might be right for you. 

Essential Duties:

• Publish, update and maintain content across ASU Online and other EdPlus web properties using our content management system (Drupal), following established templates, workflows and style standards.
• Maintain content within internal knowledge base platforms (e.g., Guru), keeping program information, resources and documentation current, clearly written, well-structured and easy to find.
• Partner with portfolio, UX, marketing, product and operations teams to gather accurate source information and help ensure new and updated content is reflected consistently across our web properties and knowledge bases.
• Own day-to-day content update requests for our CMS systems and knowledge base end-to-end, confirming details, making the updates and communicating status through completion.
• Consistently apply content governance standards, including tagging, metadata, taxonomy and template conventions, across content so it stays structured, findable and usable by internal teams, search engines and AI tools.
• Proofread and quality-check content before publication for spelling, grammar, formatting, brand voice and link accuracy.
• Support scheduled content audits by gathering data, populating audit trackers and documenting findings for review.
• Build and maintain content inventories and trackers that document what content exists, where it lives and how it's structured; use those resources to support migrations and site updates.
• Maintain documentation of content processes, publishing procedures and system conventions, with the goal of keeping guidance clear and up to date.
• Learn and help pilot AI-assisted tools that improve content quality, consistency and efficiency; help evaluate their fit for our content systems.
• Assume or coordinate additional duties or projects as assigned.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, Arizona.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree in communication, marketing, English, journalism, information science or a related field.
• Experience in content publishing, content strategy, communications, editorial support or a related area.
• Experience with updating and publishing content in a content management system (Drupal experience a plus).
• Demonstrated ability maintaining content in an internal knowledge base, wiki or documentation platform (e.g., Guru, Confluence, Notion, SharePoint), or demonstrated ability to organize information so other people and AI can easily find it.
• Evidence of exceptional attention to detail and strong proofreading and editing skills, including experience applying a style guide across content to consistently maintain quality across high-volume work.
• Demonstrated familiarity with basic HTML and comfort working in a CMS source or code view, including preparing images for web publishing.
• Demonstrated strong organizational skills and the ability to own many small requests, including comfort working with spreadsheets, trackers, documentation tools and work management platforms (e.g., Jira, Airtable).
• Evidence of familiarity with SEO fundamentals, metadata, taxonomy and accessibility standards (WCAG) as they apply to content, including heading structure, alt text and descriptive link text.
• Demonstrated strong collaboration and communication skills and a genuine enthusiasm for cross-functional problem-solving, with the ability to gather information from stakeholders and follow through reliably.
• Demonstrated curiosity about AI tools and interest in learning how they can improve content quality, consistency and efficiency.

NOTE: Please answer the following questions in your cover letter:

• What content management systems, knowledge bases or publishing tools have you used, and what projects did you work on with them?
• Describe a time you noticed something was wrong or inconsistent in a system,
  document or process. What happened and what did you do about it?

Salary & Benefits:

$71,500 - $75,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Wednesday, October 28, 2026

Do you want to build AI tools that change how an entire organization creates content? Are you energized by the space between content strategy, technology and product, where prompts, structured knowledge and workflows come together to create something people use every day? Then keep reading below for this exciting AI Content Strategist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video! 

We are seeking an AI Content Strategist to join the AI Content Strategy and Systems team. Every day you will make a difference in the lives of others by designing, building and scaling custom AI content tools and agentic workflows that help EdPlus teams create brand-aligned, student-centered content at scale. You will help define what responsible AI content creation looks like at EdPlus and turn those standards into skills, custom assistants, structured knowledge, editorial guidance and automated workflows that support quality content creation across the organization. 

This is a hands-on AI content strategy role. You’ll own discovery, design, testing, iteration and enablement for the AI content tools you build, treating them as internal products with real users and measurable adoption. You do not need an engineering or product background, but you do need to be comfortable building directly in AI platforms through instructions, configuration, structured knowledge and repeated testing. You’ll also serve as the editorial owner for system outputs: editing democratized content, identifying where the model falls short, improving the tools and ensuring anything that reaches students is engaging, accessible and unmistakably ASU.

We’re looking for a strong content strategist with experience in UX content, product writing or digital content strategy who has been experimenting with AI tools and is ready to specialize. You’ll bring excellent editorial judgment, curiosity about how these systems work, strong collaboration skills and a passion for building user-friendly products. If you know good content when you see it and can’t resist experimenting with new technologies, then this position might be the right fit for you. 

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Own custom AI content tools and agentic content systems across EdPlus, from the roadmap, strategy and design through building, testing, launching, and iterating.
• Build, configure and maintain custom AI content tools in platforms such as Claude and ChatGPT. This includes skills, Custom GPTs, project-based workspaces, task-specific subagents, automated workflows, evaluation sets and prompt libraries. 
• Own editorial quality for democratized content, reviewing and editing outputs for brand voice, clarity, best practices and student impact, and diagnosing quality issues to improve the instructions, context and source content in our AI content tools.
• Conduct discovery with EdPlus teams to understand current workflows, identify high-value AI content use cases and gather ongoing feedback to maintain a prioritized backlog and roadmap based on impact and feasibility.
• Partner with content strategy colleagues to translate messaging frameworks, brand voice, and editorial standards into the instructions, context, and knowledge AI tools rely on, ensuring the tools produce high-quality content that reinforces ASU Online's content strategies.
• Partner with technology, product and AI teams on integrations, technical requirements, platform decisions and shared standards.
• Define and track success metrics for AI content tools, including adoption, usage, output quality, time saved and downstream content performance.
• Drive adoption of AI content tools across EdPlus through onboarding, training, office hours and ongoing enablement, including documenting how the tools work and how to get the best results from them.
• Define and operationalize governance for AI content creation, including review requirements, disclosure standards and guardrails for appropriate use.
• Evaluate emerging AI tools, models and capabilities through structured pilots, recommending what to adopt, build or pass on, and contribute to the long-term vision for how content, AI and systems come together at EdPlus.
• Assume or coordinate additional duties or projects as assigned or directed.

NOTE: This is an in-person position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree or higher in communication, marketing, UX, information science, product management or related discipline.
• Demonstrated experience in content strategy, UX content or technical content, including strong editorial judgment and excellent writing skills for digital products and experiences; demonstrated ability to hold a consistent quality bar across high volumes of content and to articulate the reasoning behind editorial decisions.
• Experience applying messaging frameworks, brand voice and style standards consistently across channels, formats and multiple contributors, with demonstrated strong understanding of brand governance, accessibility and inclusive content practices.
• Hands-on experience building with generative AI, such as designing prompts, custom assistants, agents or AI-powered workflows. (You do not need to have shipped a formal AI product, but you should be able to show us what you have built, tested and learned from experimenting with AI in your content work.)  Experience with APIs or no-code/low-code automation platforms is a plus but not required.
• Demonstrated ability to define requirements, prioritize a roadmap and iterate on a tool or product based on user needs and feedback.
• Evidence of familiarity with structured content, knowledge bases, retrieval-based approaches and how content structure affects AI output quality.
• Evidence of excellent collaboration and communication skills, including the ability to work across content, technology, product and marketing teams; explain technical concepts to non-technical audiences; and collaborate credibly with technical partners.
• A portfolio showing your writing samples and work with AI may be required.

NOTE: Please answer the following questions in your cover letter:

• Share something you built because you wanted it to exist, such as a custom AI assistant, skill or automated workflow. What did you build and how did you improve it over time? 
• How do you decide whether AI-generated content is good enough to publish? Walk us through your review process and tell us how you hold the line when needed.

Salary & Benefits:

$71,500 – $88,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Wednesday, October 28, 2026

Are you passionate about higher education student success? Do you thrive on managing high-level partnerships? Do you live in the San Francisco Bay Area? If so, apply today for this Regional Partnership Specialist Senior, California opportunity! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.               

Want to know more about working at EdPlus? Watch this short video!

We are seeking a Regional Partnership Specialist Senior, California to work on our Partnership Development team on location in California. Every day you will make a difference in the lives of others by managing and scaling institutional partnerships between Arizona State University and a defined set of California Community Colleges. You will focus on operationalizing transfer pathways, supporting college onboarding, coordinating advising and enrollment workflows, and ensuring partnerships translate into measurable enrollment outcomes.

As a local resident, you will be responsible for California Community Colleges across the San Francisco Bay Area. Frequent travel is required. 

This is not a sales role; rather, it is a systems-oriented partnership role that blends relationship management, execution discipline, and data-informed problem-solving.

Essential Duties:

• Serve as the primary point of contact for a portfolio of California Community Colleges, including relational management with various stakeholders, such as advising, enrollment, articulation, marketing, and analytics, to ensure partner success.
• Lead college-level onboarding into ASU’s transfer partnership model and maintain consistent partnership cadence and communication across colleges.
• Counsel and advise prospective transfer students on ASU Online programs, admissions processes, transfer credit, and enrollment timelines through multiple modalities; represent ASU Online at college visits, transfer fairs, workshops, presentations, and regional events, with frequent in-person engagement across designated California colleges.
• Support and collaborate with Local Transfer Ambassadors and embedded ASU Local staff (where applicable).
• Identify and surface friction points impacting transfer students and work with central teams to resolve.
• Track partnership health, progress, and enrollment-related outcomes. Prepare executive reports and actionable insights for strategic decision-making.
• Support practices that enable impact at scale. 
• Contribute ideas and feedback to the central ASU teams that will impact the strategic direction of the partnership broadly
• Assume or coordinate other duties or projects as assigned or directed. 

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree in a related field; master’s degree preferred.
• Experience with transfer articulation, advising, or enrollment operations.
• Experience with student recruitment, enrollment, and/or admissions.
• Evidence of familiarity with California Community College structures and districts.
• Experience supporting scalable partnership or program models.
• Experience working with community colleges, higher education partnerships, or statewide systems.
• Demonstrated strong relationship management and coordination skills.
• Demonstrated comfort operating in complex, matrixed environments.
• Demonstrated ability to translate strategy into execution.
• Evidence of the ability to reside or relocate and travel regionally within California on a frequent basis.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience engaging in partnerships and working with professionals at multiple levels (e.g., staff, faculty, administrators, or external partners).
• Describe your experience advising prospective students and participating in recruitment or outreach events and explain how these experiences contributed to student success and/or enrollment outcomes.

Salary & Benefits: 

$66,000 - $94,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

This role will support the San Francisco Bay Area of California, so residency in this region is preferred. Frequent local travel and occasional weekend and evening work are expected. Occasional travel to ASU in the Phoenix, Arizona area is required for training, team building, workshops, and events.

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, October 26, 2026.

Are you passionate about higher education student success? Do you thrive on managing high-level partnerships? Do you live in the Central Valley, California? If so, apply today for this Regional Partnership Specialist Senior, California opportunity! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.             

Want to know more about working at EdPlus? Watch this short video!

We are seeking a Regional Partnership Specialist Senior, California to work on our Partnership Development team on location in California. Every day you will make a difference in the lives of others by managing and scaling institutional partnerships between Arizona State University and a defined set of California Community Colleges. You will focus on operationalizing transfer pathways, supporting college onboarding, coordinating advising and enrollment workflows, and ensuring partnerships translate into measurable enrollment outcomes.

As a local resident, you will be responsible for California Community Colleges across the Central Valley region. Frequent travel is required. 

This is not a sales role; rather, it is a systems-oriented partnership role that blends relationship management, execution discipline, and data-informed problem-solving.

Essential Duties:

• Serve as the primary point of contact for a portfolio of California Community Colleges, including relational management with various stakeholders, such as advising, enrollment, articulation, marketing, and analytics, to ensure partner success.
• Lead college-level onboarding into ASU’s transfer partnership model and maintain consistent partnership cadence and communication across colleges.
• Counsel and advise prospective transfer students on ASU Online programs, admissions processes, transfer credit, and enrollment timelines through multiple modalities; represent ASU Online at college visits, transfer fairs, workshops, presentations, and regional events, with frequent in-person engagement across designated California colleges.
• Support and collaborate with Local Transfer Ambassadors and embedded ASU Local staff (where applicable).
• Identify and surface friction points impacting transfer students and work with central teams to resolve.
• Track partnership health, progress, and enrollment-related outcomes. Prepare executive reports and actionable insights for strategic decision-making.
• Support practices that enable impact at scale. 
• Contribute ideas and feedback to the central ASU teams that will impact the strategic direction of the partnership broadly
• Assume or coordinate other duties or projects as assigned or directed. 

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree in a related field; master’s degree preferred.
• Experience with transfer articulation, advising, or enrollment operations.
• Experience with student recruitment, enrollment, and/or admissions.
• Evidence of familiarity with California Community College structures and districts.
• Experience supporting scalable partnership or program models.
• Experience working with community colleges, higher education partnerships, or statewide systems.
• Demonstrated strong relationship management and coordination skills.
• Demonstrated comfort operating in complex, matrixed environments.
• Demonstrated ability to translate strategy into execution.
• Evidence of the ability to reside or relocate and travel regionally within California on a frequent basis.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience engaging in partnerships and working with professionals at multiple levels (e.g., staff, faculty, administrators, or external partners).

• Describe your experience advising prospective students and participating in recruitment or outreach events and explain how these experiences contributed to student success and/or enrollment outcomes.

  Salary & Benefits:

$66,000 - $94,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

This role will support the Central Valley region of California, so residency in this area is preferred. Frequent local travel and occasional weekend and evening work are expected. Occasional travel to ASU in the Phoenix, Arizona area is required for training, team building, workshops, and events.

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 PM Arizona time on Monday, October 26, 2026.

Are you passionate about how digital learning experiences are designed, built, and continuously improved? Can you build persistent AI workflows, custom tools, and structured knowledge bases that scale across academic programs? Do you enjoy working with academic leaders to translate their expertise into innovative, AI-augmented student experiences? Then apply today for this AI Learning Solutions Architect opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking an AI Learning Solutions Architect to join our innovative Digital Learning team. As a senior practitioner, every day you will make a difference in the lives of others by focusing on how learning experiences are designed, built, and continuously improved across ASU's digital curriculum. You will start upstream of content, with the problem itself. Before designing anything, you will investigate whether the stated problem is the real problem and determine what kind of intervention will move the needle, recognizing that the right answer may not be a course at all.

You are an AI capability builder: not just someone who uses AI well, but someone who creates the persistent AI infrastructure that makes the entire team more capable over time. You build AI agents and automations, internal tools and dashboards, evaluation systems, structured knowledge bases, and reusable skills and plugins that encode pedagogical expertise into assets the team can use across projects. In short: you build the tools, you teach the people, and you leave behind systems that keep running without you.

You will work within a highly collaborative, cross-functional studio model, designing alongside data scientists, user experience researchers, product managers, instructional designers, engineering teams, and visionary faculty. You will partner across disciplines to build the learning architecture that transforms the design and delivery of education at scale.

Essential Duties:

Learning Architecture & Systems Design

• Architect modular, scaffolded digital learning experiences engineered for continuous optimization and measurable student growth.
• Translate cognitive load theory, retrieval practice, and constructive alignment into concrete, reusable design patterns.
• Establish documented architectural standards that elevate quality and consistency across all digital learning programs.

AI-Augmented Design & Orchestration

• Build and run multi-agent AI workflows for needs analysis, content generation, and prototype stress-testing.
• Develop system prompts, prompt libraries, and skill files that embed pedagogical standards into automated tools.
• Structure knowledge bases that AI systems can query to generate and refine downstream learning assets.
• Train instructional designers on systematic AI integration to accelerate the shift from content production to learning architecture.

Faculty Partnership & Design Leadership

• Partner directly with faculty to co-design AI-augmented courses that preserve academic voice and improve student persistence.
• Lead rapid prototyping workshops that transform faculty expertise into working digital learning assets in hours.
• Document successful design patterns and case studies to demonstrate the measurable impact of learning architecture.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Master’s degree in Learning Sciences, Educational Technology, Human-Computer Interaction (HCI), Information Systems, or a closely related field.
• Evidence of 2+ years building low-code/no-code AI workflows, system prompts, agents, or automated tools for professional use.
• Experience structuring knowledge repositories and databases for AI retrieval and content generation.
• Evidence of 5+ years designing digital learning, with at least 2 years managing program-level architecture.
• Demonstrated ability to evaluate AI-generated content for pedagogical soundness using learning science principles.
• Proven success partnering with higher education faculty or subject matter experts to drive curriculum innovation.
• Experience coaching or training non-technical teams on integrating new AI tools into daily workflows.
• One to two examples of your work, such as system prompts, workflow architecture diagrams, low-code tool demos, or knowledge base structures, may be required.

NOTE: Please answer the following questions in your cover letter:

• Describe an AI tool, workflow, or asset you built that colleagues continued using after handoff. What made it stick?
• Describe a time you rejected AI-generated instructional content that looked good on the surface. What was wrong pedagogically, and how did you identify it?

Salary & Benefits:

$90,000 - $100,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Wednesday, October 28, 2026.