Are you experienced in both enterprise Salesforce development and modern AI engineering practices?  Can you balance rapid experimentation with enterprise governance and scalability? Comfortable working in fast-paced Agile and innovation-focused environments? Then keep reading below for this Salesforce AI Engineer opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video about working at EdPlus!

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

We are seeking an innovative and highly technical Salesforce AI Engineer to join the EdPlus Product & UX Technology team. Every day you will make a difference in the lives of others by leading the design, development, and deployment of AI-powered student engagement and workflow automation solutions within the Salesforce ecosystem. 

You will possess deep expertise in Salesforce platform development along with advanced experience in designing and deploying AI-powered agents using Salesforce Agentforce. You must have strong capabilities in prompt engineering, Apex development, AI workflow orchestration, agentic architectures, and enterprise DevOps practices. 

You will work closely with architects, business stakeholders, product owners, analysts, and coaching operations teams to build scalable AI-assisted solutions that reduce manual work, automate administrative processes, and improve personalized student engagement at scale. You will bring a passion for improving student outcomes through intelligent technology solutions.

Essential Duties:

• Design, develop, deploy, and maintain AI-powered solutions within the Salesforce ecosystem.
• Build and configure autonomous AI agents using Salesforce Agentforce.
• Develop and maintain Agent Actions that enable agents to perform complex business operations and orchestrate workflows.
• Create, optimize, and ground prompt templates for Large Language Model (LLM)-based interactions.
• Design and implement AI-assisted coaching workflows and intelligent automation solutions.
• Develop Apex classes, Lightning Web Components (LWC), Flows, and APIs that support AI-driven business processes.
• Build sophisticated engagement-based workflow automation and personalized outreach journeys.
• Integrate Agentforce solutions with Salesforce data models, external systems, APIs, and enterprise services.
• Configure and maintain Retrieval-Augmented Generation (RAG) and grounding strategies for AI accuracy and contextual relevance.
• Collaborate with stakeholders to identify automation opportunities and translate business requirements into scalable AI solutions.
• Configure and support CI/CD pipelines and Git-based deployment workflows.
• Work with MCP servers and AI-assisted development tooling to improve engineering productivity and accelerate delivery.
• Monitor AI solution performance, prompt effectiveness, agent behavior, and operational reliability.
• Ensure AI solutions adhere to enterprise security, compliance, governance, and responsible AI standards.
• Participate in architecture reviews, sprint planning, release management, and Agile ceremonies.
• Create and maintain technical documentation related to AI workflows, prompt engineering, integrations, and deployment processes.
• Assume or coordinate other duties or projects as assigned or directed.

AI & Automation Responsibilities

• Build AI-powered agents capable of reasoning over student engagement and operational data.
• Design intelligent workflows that automate Tier 1 coaching and administrative tasks.
• Develop prompt templates that provide grounded, context-aware AI responses.
• Create engagement-based automation journeys that personalize outreach at scale.
• Implement scalable AI governance, monitoring, and optimization practices.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Artificial Intelligence, or related field.
• More than four years of Salesforce development experience and more than two years of experience developing AI-enabled or intelligent automation solutions.
• Strong hands-on experience with Salesforce Agentforce, Agent Actions, Prompt Builder / Prompt Templates, Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, and Salesforce APIs.
• Experience designing and deploying autonomous or semi-autonomous AI agents, AI copilots, conversational AI systems, or intelligent workflow orchestration platforms.
• Experience with prompt engineering, grounding techniques, Retrieval-Augmented Generation (RAG), and integrating AI services or LLM-powered workflows into enterprise applications.
• Experience working with Salesforce Sales Cloud, Service Cloud, Education Cloud, Einstein AI, AI Cloud, Prompt Builder, and Data Cloud.
• Strong experience with Git-based version control systems such as GitHub or BitBucket, along with CI/CD pipeline configuration and Salesforce DevOps tools including Salesforce DX, GitHub Actions, Azure DevOps, Jenkins, Gearset, or Copado.
• Experience integrating external systems using REST/SOAP APIs, external integrations, vector databases, semantic search technologies, and asynchronous/event-driven architectures.
• Experience using MCP-based developer tooling and AI-assisted coding platforms including Claude Code, Codex, GitHub Copilot, Salesforce MCP Servers, and related AI engineering tools.
• Strong understanding of Salesforce security architecture, governance, and enterprise-scale implementations, along with excellent analytical, troubleshooting, communication, and collaboration skills; Salesforce AI Specialist and/or Platform Developer certifications preferred.

Desired Technical Skills:

• Salesforce Agentforce
• Agent Actions
• Prompt Engineering
• Prompt Builder
• Apex
• Lightning Web Components (LWC)
• Salesforce Flow Automation
• AI Workflow Orchestration
• Salesforce DX (SFDX)
• GitHub / BitBucket
• CI/CD Pipeline Configuration
• REST/SOAP APIs
• LLM Integration
• Retrieval-Augmented Generation (RAG)
• AI Governance & Responsible AI
• MCP Server Integrations
• JavaScript
• SQL/SOQL
• DevOps Automation
• Agile/Scrum

NOTE: Please answer the following questions in your cover letter:

• Describe your experience building complex logic in Salesforce Flow or Apex specifically to trigger external actions or AI responses. How do you handle “grounding” or ensuring data accuracy within a prompt?
• We are moving toward an ‘Agentic’ model using Agentforce. Explain how you would architect an Agent Action in Salesforce to solve a specific manual administrative task.

Salary & Benefits:

$100,000 – $120,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Friday, July 17, 2026.

Do you excel at helping students in a fast-paced, high-volume environment? Are you familiar with higher education financial aid policies and procedures? Then keep reading below for this EdPlus Financial Intake Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking a highly motivated, energetic and articulate EdPlus Financial Intake Specialist to join our high-performing team in the Success Coaching Center. Every day you will make a difference in the lives of others by assisting with the completion of necessary financial aid documents to ensure students are eligible for their financial aid certification. You will also perform outreach to students (and where applicable, other institutions) to facilitate collection of documentation to complete files. You will also answer general financial aid questions for students and work to resolve any obstacles to the students’ progress.

Essential Duties:

• Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents.
• Requests additional information regarding incomplete or inconsistent applications.
• Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards.
• Works as a liaison between staff and students to ensure optimal student experience and processing times.
• Serves as part of a support team for online students.
• Manages outbound call/ text/email campaigns as instructed by Lead to ensure financial aid file completion.
• Proactively partners with FASS team to escalate students requiring tier 2 assistance.
• Follows up on document/student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience in providing customer service.
• Experience in supporting students from diverse backgrounds via telephone, email, video and chat.
• Experience using customer relationship management systems.
• Demonstrated ability to multi-task.
• Demonstrated knowledge of financial aid policies and procedures.
• Experience with Microsoft Office applications.
• Experience in a high volume, fast-paced call center environment.
• Demonstrated knowledge of government rules, regulations, guidelines and procedures related to financial aid.

NOTE: Please answer the following questions in your cover letter:

• This role requires frequent outreach to students to resolve issues and support their progress. Provide an example of how you handled a high volume of student interactions (calls, emails, or texts) while maintaining a high level of customer service and ensuring timely resolution.
• Describe your experience reviewing financial aid or similar documentation for accuracy and completeness. How do you ensure compliance with policies and manage follow-up on missing or inconsistent information in a high-volume environment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, July 27, 2026.

Are you a business intelligence guru who excels at balancing multiple competing deadlines and priorities? Do you have strong problem-solving and visualization skills? Then apply today for this Business Intelligence Analyst opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Action Lab is a data-driven, research-focused service organization—an impact hub—that supports ASU and EdPlus initiatives by equipping leaders with the insights and analyses they need to make informed, evidence-based decisions to improve student learning, motivation, and persistence. Action Lab drives transformational change in education through data and research, focusing on learner behaviors and the factors that drive success. 

Want to know more about working at EdPlus? Watch this short video!

We are seeking a highly motivated Business Intelligence Analyst to join our high-performing Action Lab team. Every day you will make a difference in the lives of others by engaging with Action Lab, stakeholders, and cross-functional teams to deliver accurate and timely data solutions. You will translate business questions and requirements into reports, views, and BI data products, and have knowledge and understanding of BI tool architectures, functions, and features. In addition, you will communicate complex, conceptual and technical concepts to a variety of technical and non-technical audiences in writing and orally.

NOTE: This is an in-person, hybrid position. Must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Receives report requests, evaluates requirements, and recommends existing or new solutions.
• Creates reports and data products.
• Assists customers with information needs through understanding of data and metadata content.
• Elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, scenarios, and workflow analysis.
• Assists with prototype creation; coordinates prototype reviews.
• Works with developers/architects to translate requirements into a technical solution.
• Assists with creating and delivering end user training and documentation.
• Works closely and cooperatively with development teams on product design; makes recommendations for change to enhance support and usability.
• Participates in system administration functions including, but not limited to data validation processes, resolution process duplication, system change requests, and system integration/user acceptance testing to ensure ongoing integrity and security of data consistent with university policies and procedures.
• Assumes or coordinates other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience translating business questions and requirements into reports, views and BI data products; experience with Tableau is a plus.
• Experience working in higher education.
• Demonstrated knowledge and understanding of Business Intelligence tool architectures, functions, and features.
• Experience with SQL and relational and multidimensional designs; experience with DBT a plus.
• Demonstrated knowledge of the principles, methods and techniques to develop queries for reporting and analysis.
• Demonstrated skill communicating complex, conceptual and technical concepts to a variety of audiences both in writing and orally.
• Proven ability to work both independently and in collaboration with a variety of individuals.
• Experience enriching data.
• Experience managing the data request lifecycle.

NOTE: Please answer the following question in your cover letter:

• What is something you have taught yourself in the past year to become more effective as an analyst? Why did you choose to learn it, and how have you applied it?

Salary & Benefits:

$70,000 – 80,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Thursday, July 16, 2026.

Do you excel at bringing structure, clarity, and momentum to complex, high-visibility initiatives? Are you energized by important and impactful work and know how to earn trust at every level of an organization? Then apply today for this Project Manager IT opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking an experienced Project Manager IT to join our Project Management and Implementation team. Every day you will make a difference in the lives of others by supporting ASU’s partnership with California community colleges to create a direct pathway for California community college students and alumni to earn an ASU bachelor’s degree online. We need a Project Manager who knows how to bring a complex, high-visibility initiative into focus. You’ll create clarity where there’s ambiguity, align senior stakeholders across ASU, and ensure the right decisions are made at the right time. 

Essential Duties:

• Assess the current state of active work; document what needs to be done, by whom, and by when, to bring clarity to work underway.
• Engage and align high-level stakeholders across ASU, facilitating collaborative decision-making and ensuring shared understanding of project scope, priorities, and outcomes.
• Surface decisions that need to be made, ensure they are raised to the appropriate stakeholders in a timely manner, and document outcomes so the team can move forward with confidence and shared alignment.
• Build, maintain, and socialize a comprehensive project plan including milestones, timelines, dependencies, and owners; ensure all stakeholders have a shared understanding of where the project stands and what is coming next.
• Respond to all inquiries regarding project status; prepare all post-project reports and summaries to ensure timely dissemination of information to all interested parties.
• Lead, support, and guide project team members, including internal and external members, to ensure the project’s success. 
• Build and maintain strong relationships that are essential for achieving project goals.
• Identify and manage risks throughout the project lifecycle.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor’s degree or higher in a related field.
• Experience joining in-flight projects, assessing current state, and establishing structure and clarity where gaps exist.
• Demonstrated ability to engage, align, and build credibility with senior and executive-level stakeholders across a matrixed organization.
• Evidence of excellent communication and problem-solving skills.
• Demonstrated strong documentation and organization skills.
• Experience with Waterfall and Agile/Scrum methodologies.
• Evidence of PM certifications such as PMP and/or Scrum.
• Experience with Atlassian/Jira a plus.
• Demonstrated ability to collaborate effectively with others. 
• Demonstrated ability to navigate ambiguity and drive projects forward with clarity and purpose.

Salary & Benefits:

$70,000 - $80,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Thursday, July 23, 2026.

Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem-solving? Then check out the EdPlus Re-Entry Specialist opportunity below! 

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling.

You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach.

Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.

Essential Duties:

• Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coach students on developing a plan to achieve their academic and career goals.
• Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
• Works closely with financial aid services, student business services and academic units to re-enter students and set them up for success.
• Provides support for student accountability and success through collaborative, ongoing connection, from initial contact through the first week back in class.
• Responds to student questions and concerns in a timely manner.
• Works to build student knowledge, skills, attitudes and beliefs that support success.
• Collaborates with supervisor for ongoing growth and development plans.
• Identifies areas for growth and opportunity and creates a personal development plan.
• Works collaboratively and promotes the discovery process for problem solving.
• Works with internal and external partners in a positive and proactive manner.
• Stays up to date on current policies and training within the university.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with diverse populations.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Experience working with large and diverse populations in a fast-paced environment.
• Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies. 
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience supporting students in returning to higher education after stopping out, and how you identify and address barriers such as financial, academic, or personal challenges?
• Describe your level of familiarity with ASU’s Quick Re-Entry process, including relevant financial aid considerations and academic policies. How have you applied this knowledge (or similar policies) to guide students back to enrollment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Thursday, July 23, 2026.

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Success Coach opportunity below! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We’re seeking a driven, people-oriented EdPlus Success Coach to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, all while adhering to established guidelines. 

Essential Duties:

• Serves as the main point of contact for ASU Online students as they progress through their degree program. 
• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coaches students to develop a plan to achieve their academic and career goals.
• Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment.
• Works to build student knowledge, skills, attitudes, and beliefs that support success.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitors student engagement via dashboards and implements interventions as prescribed.
• Utilizes resources and critical thinking skills to solve problems, quickly makes decisions, and provides the best experience to ASU Online students. 
• Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a Bachelor's degree or higher in a related field.
• Evidence of service and a people-oriented mindset with experience in helping others, especially related to life or career coaching, counseling, or education.
• Evidence of effective and persuasive communication and presentation skills.
• Demonstrated experience with online programs and students in a higher education environment.
• Demonstrated experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Demonstrated experience using Salesforce, MS Office and Google Suite.
• Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
• Demonstrated experience in following guidelines, structure, and established policy to deliver accurate and precise information.

NOTE: Please answer the following questions in your cover letter:

• Do you have evidence of a Bachelor’s degree or higher in a related field?
• Do you have experience providing direct support, coaching, advising, or customer service to students or clients in a high-volume environment using multiple communication channels (such as phone, email, text, or chat)?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Wednesday, July 22, 2026.

Are you passionate about working with students in higher education? Do you excel at communicating, problem-solving, and motivating others? Then check out the EdPlus Enrollment Coach opportunity below! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We’re seeking a driven, people-oriented EdPlus Enrollment Coach to support both graduate and undergraduate students through our Enrollment Center. Every day you’ll make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals. If you are a professional who thrives working in a dynamic and supportive environment empowering students to achieve their goals, then join us!

We have a continual need for people in this position; note that timing of communication and need will vary.

Essential Duties:

• Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration. 
• Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
• Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency. 
• Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students. 
• Distribute recruitment materials to individually support students. 
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Demonstrated strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate. 
• Demonstrated self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies. 
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others. 
• Evidence of experience using Salesforce.
• Demonstrated high degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).

Salary and Benefits:

Salary Range: $51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Tuesday, July 21, 2026.