Do you love transforming complex ideas into compelling stories that inspire action and secure funding? Are you equally energized by building plans, coordinating teams, and ensuring ambitious projects move from concept to reality? Then apply today for this EdTech Innovation Fellow opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We're seeking a highly skilled EdTech Innovation Fellow who thrives at the intersection of strategic writing, relationship building, and project execution to join our Innovation & Emerging Initiatives team. Every day you will make a difference in the lives of others by developing grant proposals, funding pitches, and strategic narratives while also serving as a trusted project organizer who helps teams organize, prioritize, and deliver meaningful outcomes.

You'll work with executive leaders, faculty, researchers, innovators, as well as academic and industry partners to identify opportunities, develop winning proposals, launch new initiatives, and manage projects that advance educational innovation and societal impact.

This role is designed for professionals who want to accelerate their growth beyond traditional project coordination or grant development. Unlike traditional project management roles, you will gain direct exposure to senior leadership, opportunities to contribute to strategic decision-making, and hands-on experience developing initiatives from concept through implementation. You will have the opportunity to flex and expand your existing strengths while building experience and relationships at the highest levels of the university. 

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Partner with executive leaders and key stakeholders to identify emerging opportunities, define strategic priorities, and advance innovative initiatives with measurable impact.
• Serve as a trusted thought partner to project sponsors and leadership by preparing executive-ready communications, recommendations, updates, and decision-support materials.
• Research and pursue funding, partnership, and growth opportunities, translating promising ideas into compelling proposals, concept papers, executive briefings, presentations, and funding pitches.
• Collaborate with subject matter experts to transform complex challenges into clear strategies, actionable plans, and fundable solutions.
• Help shape new programs and initiatives by defining objectives, success metrics, budgets, timelines, and implementation approaches.
• Facilitate discovery sessions, design-thinking workshops, stakeholder interviews, and planning activities that uncover opportunities, align teams, and generate innovative solutions.
• Develop project roadmaps, communication strategies, and implementation plans that move ideas from vision to reality.
• Build meaningful relationships with internal and external partners and represent initiatives with professionalism, curiosity, and a solutions-oriented mindset.
• Leverage, design and deploy generative AI to automate, accelerate, and improve the quality of writing, research, analysis, and project management workflows.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a master’s degree with superior academic achievement.
• Evidence of success in developing strategic communications, competitive grants, and proposals.
• Project management experience, including planning, execution, and stakeholder coordination.
• Evidence of exceptional communication, facilitation, and relationship-building skills.
• Evidence of excellent research, analytical, and organizational abilities.
• Experience in innovation-driven environments and comfort leveraging project management and AI tools to improve outcomes.

NOTE: Please answer the following questions in your cover letter:

• Describe an example of how you helped advance an innovative initiative or solve a complex problem. 
• Share how you have used AI-enabled tools to enhance your work, including the context, the tools you used, and the results you achieved.

Salary & Benefits:

$55,000 – $70,000 per year; DOE

The EdTech Innovation Fellowship is a 13-month, full-time position (40+ hours per week) with a competitive salary. 

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Saturday, August 15, 2026.

Do you excel at crafting successful grant applications and other presentation materials? Are you passionate about supporting special projects from pre-launch through key deliverables? Then keep reading below for this Grant and Program Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We’re seeking a Grant Proposal and Program Specialist to support the efforts of the Innovation and Emerging Initiatives (IEI) team. IEI is a unique hub of global grants-funded projects, edtech innovations, data for research projects, and innovative partnerships. Every day you will make a difference in the lives of others by preparing grant applications, narratives, and stakeholder presentation materials that align with requirements and guidelines. Additionally, you will work across a portfolio of special projects (domestic and international) to support project launch, administration, facilitation, development of key deliverables, and ensure ongoing success of the projects. 

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

     Supports funding activities and development of innovative project proposals: 

• Develops and delivers written content for grant proposals; guides overall proposal development.
• Supports the coordination of teams responsible for co-writing and co-developing grant proposals, including the preparation of proposal graphics to ensure timelines and standards are met.
• Researches funding opportunities; tracks grant applications, awards, and related communications; prepares a variety of periodic status reports.

• Curates and edits existing proposal content to ensure compliance with documented funder requirements and guidelines.

  Assists with emerging initiatives/project set-up and ongoing success: 

• Coordinates logistics, scheduling, and participant communications to support a variety of special projects.
• Establishes and monitors project expectations; works to support project success by completing necessary tasks and developing key deliverables.
• Leverages generative AI to automate, accelerate, and improve the quality of writing, research, analysis, and project management workflows.
• Responds to inquiries regarding project status; builds, develops, and maintains relationships vital to project success. 
• Interacts and maintains liaison with students, faculty, staff, and outside/community agencies in facilitating program objectives.

• Assists in the development and facilitation of design thinking sessions for project teams and stakeholders; incorporates session deliverables into project planning documents and communicates applicable action items with project teams.

   Assumes or coordinates other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree or higher in Business, Journalism, Communications or closely related field.
• Demonstrated strength and excellence in business/grants writing.
• Demonstrated comfort with public speaking and leading in a business setting.
• Demonstrated ability to collaborate well with others performing work in a team environment.
• Evidence of excellent organizational abilities and time management skills.
• Demonstrated ability to coordinate and prioritize work across diverse teams (staff, faculty, vendors/partners) to deliver outcomes on time and within scope.
• Demonstrated ability to implement training, session reviews, and follow-up procedures.
• Evidence of strong communication skills in visual, oral, and written forms, including executive-ready summaries and stakeholder updates.
• Demonstrated self-starter who is comfortable with ambiguity

NOTE: Please answer the following questions in your cover letter:

• Describe your experience with business writing, grant writing, technical writing, editing, or publishing.
• Describe your experience coordinating projects across multiple stakeholders (e.g., staff, faculty, leadership, and external partners) to demonstrate your organizational skills, communication abilities, and comfort with ambiguity.

Salary & Benefits:

$55,000 – $70,000 per year; DOE

This is a grant-funded position. Continuation is contingent on future grant funding.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Saturday, August 15, 2026.

Do you excel at working with data, conducting research, organizing complex projects, and creating polished deliverables? Are you interested in supporting strategic initiatives through strong analytical, communication, and project coordination skills? Then apply today for this Portfolio Strategy & Marketing Coordinator opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking an intellectually curious, organized, and detail-oriented Portfolio Strategy & Marketing Coordinator to join our Academic Portfolio Strategy & Activation team. Every day you will make a difference in the lives of others by providing analytical, research, and project coordination support for the team. Reporting to the Senior Manager, you will help produce the recurring analyses, planning materials, market research, and portfolio intelligence that inform academic planning, marketing strategy, and enrollment growth across ASU Online's portfolio of more than 400 academic programs. 

Working across Portfolio Strategy, Academic Portfolio Management, Marketing, Enrollment, Institutional Analysis, Learning Enterprise, and academic units, you will manage recurring workstreams, organize research and documentation, develop reports and presentation materials, and help translate complex information into clear, actionable insights for leadership. 

Essential Duties:

• Prepare and maintain recurring reports, dashboards, and portfolio health summaries supporting enrollment, marketing, and academic portfolio decisions. 
• Organize, validate, and analyze datasets from multiple sources to identify trends and support portfolio analysis. 
• Support ad hoc and recurring analyses on enrollment performance, market demand, marketing effectiveness, and portfolio performance. 
• Translate data into clear summaries and visualizations for leadership and cross-functional stakeholders. 
• Conduct competitor, market, and workforce research to inform portfolio planning, positioning, and growth strategy. 
• Monitor emerging trends, learner demand, and competitive activity; maintain centralized market intelligence resources. 
• Support program naming, positioning, and repositioning through market and search behavior analysis. 
• Prepare program briefs, strategic summaries, business cases, and executive materials supporting portfolio planning and reviews. 
• Maintain documentation for portfolio opportunities, launch planning, strategic priorities, and recurring planning cycles. 
• Assist with portfolio reviews by compiling research, identifying trends, and documenting emerging opportunities and risks across the academic portfolio. 
• Assume or coordinate other duties or projects as assigned or directed. 

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree or higher in a related field.
• Evidence of strong proficiency in Microsoft Excel or Google Sheets, including advanced formulas, data cleaning, sorting, filtering, and structured analysis. 
• Experience supporting strategic planning, portfolio analysis, marketing analytics, institutional research, or higher education initiatives. 
• Experience organizing and synthesizing large amounts of information into concise presentation materials. 
• Demonstrated strong organizational skills with the ability to manage multiple recurring projects simultaneously. 
• Evidence of excellent written communication skills and the ability to synthesize quantitative and qualitative information into clear, actionable summaries. 
• Demonstrated familiarity with enrollment funnels, marketing performance metrics, student lifecycle analytics, or higher education market dynamics. 
• Experience conducting competitive research, environmental scans, or market analysis. 
• Experience coordinating recurring reports, documentation, or project deliverables across multiple stakeholders. 
• Experience using data visualization, presentation, or reporting tools such as Power BI, Tableau, Google Looker Studio, or similar platforms. 
• Evidence of familiarity with SEO tools, search trend analysis, or market research platforms (e.g., Lightcast, Gray, Google Trends, SEMrush, Similarweb) is a plus. 

NOTE: Please answer the following question in your cover letter:

• Describe your experience working with data, conducting research, organizing complex projects, and/or creating polished deliverables for stakeholders.

Salary & Benefits:

$51,500 - 77,300 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, August 10, 2026.

Is This Role for You?

We’re seeking an influential, strategic, and entrepreneurial Leadership & Professional Development (LPD) Associate Director to join our team. Are you passionate about employee growth and success? Do you thrive in a fast-paced, high-performing, and collaborative environment? Are you able to quickly pivot when priorities change? Can you be successful while working with some ambiguity? If so, then this opportunity might be perfect for you!

As a trusted advisor to senior and executive leaders, you will assess organizational needs, shape leadership development strategy, design scalable solutions, and build a high-impact LPD function in EdPlus.

This is an opportunity to build and scale LPD at EdPlus. Initially, you will personally design and facilitate many programs while establishing the vision, operating model, and foundation for future growth. You must be comfortable with both operating strategically with executives and rolling up your sleeves to facilitate workshops, coach leaders, and launch new initiatives.

Success means building the leadership capability and skills that enable EdPlus—and its people—to thrive.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.               

Want to know more about working at EdPlus? Watch this short video!

Your Primary Responsibilities:

• Develop and lead the EdPlus Leadership & Professional Development strategy through consulting with senior and executive leaders, aligning with organizational priorities and organizational capability.
• Build leadership capability by assessing needs and program effectiveness; recommend, create, and facilitate programs; curate content to support employee and manager needs; design leadership frameworks, manager development pathways, and succession strategies.
• Design scalable development experiences that improve employee effectiveness and organizational performance.
• Coach and advise leaders to strengthen leadership effectiveness, team performance, and organizational capability.
• Coordinate or assume other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to commute to Scottsdale, Arizona, at least three days per week.

Minimum Qualifications You Will Need:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications We’d Like You to Have:

• Ten or more years of progressively responsible experience in leadership and professional development, organizational development, or executive learning, including three years or more in a leadership role.
• Experience working in higher education, preferably at ASU or a similar institution.
• Experience partnering with and advising senior executives and leadership teams. 
• Experience assessing needs and program effectiveness; recommending, creating, and facilitating programs; curating content to support employee and manager needs; and designing and implementing leadership development frameworks and succession strategies.
• Evidence of a very high level of skill and professionalism in communicating, presenting, and facilitating.
• Evidence of deep knowledge of adult learning theory, organizational effectiveness, employee development, and industry trends for leadership and professional development.
• Demonstrated ability to thrive in a fast-paced, high-performing, results-driven environment subject to changing priorities and ambiguity.
• Evidence of a positive attitude, a willingness to get things done and help when needed, a curious mindset, and a solutions-based approach.
• Bachelor’s degree or higher in a related field; master’s degree preferred.

NOTE: Please respond to the following in your cover letter:

• Describe your progressively responsible experience in leadership and professional development, organizational development, or executive learning, and your time in a leadership role.
• Describe your experience collaborating with senior leaders to build and scale a Leadership & Professional Development function within a business.

In this role, you will have a unique opportunity to shape leadership development strategies across one of the nation's most innovative universities while building a function from the ground up.

Salary & Benefits: 

$85,000 - $95,000 per year, DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employee, their dependents and spouse)
• Discounts

Where You’ll Work: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

More About EdPlus: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Thursday, August 6, 2026.

Are you passionate about working with students in higher education? Do you excel at communicating, problem-solving, and motivating others? Then check out the EdPlus Enrollment Coach opportunity below! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We’re seeking a driven, people-oriented EdPlus Enrollment Coach to support both graduate and undergraduate students through our Enrollment Center. Every day you’ll make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals. If you are a professional who thrives working in a dynamic and supportive environment empowering students to achieve their goals, then join us!

We have a continual need for people in this position; note that timing of communication and need will vary.

Essential Duties:

• Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration. 
• Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
• Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency. 
• Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students. 
• Distribute recruitment materials to individually support students. 
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Demonstrated strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate. 
• Demonstrated self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies. 
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others. 
• Evidence of experience using Salesforce.
• Demonstrated high degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).

Salary and Benefits:

Salary Range: $51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Wednesday, August 12, 2026.

Are you a CRM analyst who knows Salesforce backwards and forwards? Can you translate student and operational needs into scalable, measurable, and supportable solutions? Do you do your best work in a fast-paced, innovative, collaborative environment? Then apply today for this CRM Analyst Senior, AI & Omni-Channel Solutions opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a Salesforce-fluent, platform-agnostic CRM Analyst Senior, AI & Omni-Channel Solutions to join our Customer Relationship Management team within the Product & UX Technology area. Every day you will make a difference in the lives of others by helping shape, design, and manage technology solutions that improve the student and staff experience across Salesforce, AI, contact center, automation, integrations, and data-enabled operations.

This role requires strong Salesforce experience, but it is not limited to Salesforce solutioning. You will need to understand Salesforce deeply enough to design scalable CRM solutions, recognize platform strengths and limitations, and determine when Salesforce, Agentforce, NICE CXone, Cognigy, Proactive AI, a custom integration, process improvement, or another vendor solution is the best fit.

You will partner with business stakeholders, Salesforce administrators, contact center teams, ETL/data teams, vendors, technical teams, UX/research partners, and leadership to translate student and operational needs into scalable, measurable, and supportable solutions.

You also will be responsible for using data, analytics, user feedback, adoption metrics, operational performance, and ROI indicators to assess whether technology solutions deliver measurable value. You will monitor product effectiveness post-launch, identify opportunities for improvement, and help leadership understand the impact of investments in CRM, AI, contact center, and student experience.

As a Salesforce-fluent, platform-agnostic product leader, you will start with the student experience, business outcome, process need, data readiness, analytics strategy, and operational support model before recommending a technology approach.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties:

• Own and manage solution priorities, initiative planning, and delivery coordination for CRM, AI, contact center, and student experience technology initiatives.
• Lead discovery and translate business goals, student needs, staff workflows, and operational pain points into product requirements, user stories, acceptance criteria, process flows, journey maps, and implementation priorities.
• Evaluate Salesforce and non-Salesforce solution options objectively, recommending approaches based on student experience, business value, scalability, integration complexity, data readiness, cost, risk, supportability, ROI, and long-term maintainability.
• Partner with Salesforce administrators, developers, architects, vendors, ETL/data teams, contact center teams, UX/research partners, business stakeholders, and leadership to design feasible, scalable, and supportable solutions.
• Identify, design, and implement AI-enabled operational workflows, automation opportunities, workflow orchestration, omni-channel experiences, and intelligent tooling across support operations and student/customer workflows to improve scalability, reduce friction, and support broader organizational AI transformation initiatives.
• Support solution design and optimization across Salesforce, Agentforce, NiCE CXone, Cognigy, Proactive AI, integrations, routing, reporting, student communications, case support, knowledge use, escalation, and human handoff.
• Define success measures, adoption metrics, performance indicators, and ROI expectations for CRM, AI, contact center, workflow transformation, and student experience initiatives.
• Monitor product performance, adoption, usage trends, student/staff feedback, operational outcomes, and business impact after launch to identify root causes, risks, friction points, underused capabilities, and improvement opportunities.
• Create or partner on reports, dashboards, scorecards, and data visualizations that communicate product health, adoption, operational trends, student impact, risks, and ROI to stakeholders and leadership.
• Ensure technology solutions include appropriate documentation, testing, UAT, reporting, alerting, governance, adoption plans, and production support models.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience leading or supporting complex product, CRM, Salesforce, business systems, student/customer experience, operational transformation, or technology transformation initiatives.
• Strong Salesforce experience with the ability to design, assess, and guide Salesforce-enabled solutions while recognizing when another platform, vendor product, AI tool, integration, or process improvement may better solve the business problem.
• Experience with Salesforce Agentforce, Service Cloud, Education Cloud, Experience Cloud, Marketing Cloud, Data Cloud, Flow, Omni-Channel, reports/dashboards, permissions, or Salesforce integration patterns.
• Experience with NICE CXone, Cognigy, Proactive AI, Insync AI, Apten AI, or similar contact center, conversational AI, automation, or student/customer experience platforms.
• Experience identifying and implementing AI-enabled operational workflows, automation opportunities, conversational AI, virtual agents, proactive outreach, knowledge management, case management, journey orchestration, intelligent tooling, or contact center optimization.
• Experience defining KPIs, success metrics, adoption measures, ROI indicators, or business value measures and using product performance, user feedback, operational data, and business outcomes to evaluate whether tools and solutions are working.
• Demonstrated ability to simplify complex CRM, AI, contact center, data, and operational concepts; facilitate decision-making; and align technical, vendor, operational, and leadership stakeholders around measurable student and business outcomes.
• Experience translating business needs into product requirements, user stories, acceptance criteria, process flows, data needs, release priorities, and stakeholder-ready recommendations.
• Experience in higher education, student services, enrollment, admissions, advising, financial aid, learner support, or student lifecycle management.
• Experience evaluating vendor products, proofs of concept, pilots, platform options, build-vs-buy decisions, ETL/data needs, reporting requirements, analytics tools, or relevant Salesforce/product/agile/AI/UX/contact center certifications.

NOTE: Please answer the following question in your cover letter:

• Describe a CRM, AI, contact center, or workflow transformation initiative you led or significantly supported. What problem were you solving, what was your role, what solution did you implement, and how did you measure adoption, performance, ROI, or business impact?

Salary & Benefits:

$80,000 - $90,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Friday, August 7, 2026.