Do you excel at helping a team in a customer service/support environment? Do you have experience in coaching others in a high-performing academic setting? If so, continue reading below for this EdPlus Success Coach Senior opportunity!

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented EdPlus Success Coach Senior to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines. 

As a role model and mentor, you will contribute regularly and constructively in team meetings and manage your caseload systematically. Additionally, you will prioritize not only your own needs, but those of your teammates, and step in to assist as needed. You will be consistently involved in advancing the Success Center’s priorities.

Essential Duties:

• Serve as the main point of contact for ASU Online students as they progress through their degree program. 
• Engage in proactive outreach to empower students through building rapport, positive reinforcement, and establishing meaningful academic relationships.
• Coach students in developing a plan to achieve their academic and career goals.
• Provide high-quality, student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
• Work to build student knowledge, skills, attitudes, and beliefs that support success.
• Work collaboratively with internal and external partners and promote the discovery process for solving problems.
• Invest in students’ success and reflect commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitor student engagement via dashboards and implement interventions as prescribed.
• Utilize resources and critical thinking skills to solve problems quickly, make decisions, and provide the best experience to ASU Online students. 
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Provide guidance, mentorship, and training for new coaches.
• Consistently and reliably meet or exceed established performance metrics.
• Adapt easily to change and lead peers in making necessary changes.
• Be a role model and mentor on your team and for the Success Center overall.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor’s degree or higher in a related field.
• Evidence of at least one year of experience as an EdPlus Success Coach.
• Demonstrated experience with EdPlus at ASU Success Coaching Center policies and procedures.
• Demonstrated experience with problem resolution.
• Demonstrated strong critical thinking skills.
• Evidence of effective, professional, and persuasive communication skills.
• Demonstrated ability to lead by example.
• Demonstrated ability to stimulate and embrace change and gain enthusiasm and cooperation of others.
• Evidence of strong peer mentorship skills.
• Demonstrated ability to quickly build positive and collaborative relationships and connect with others.
• Evidence of consistently achieving quality assurance competencies measured by lead.
• Evidence of the ability to embrace and quickly implement feedback.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following question in your cover letter:

• Explain why you are interested in the Senior role within the Success Center and the impact you hope to make in this position. In your response, discuss your motivation for pursuing this opportunity, how the role aligns with your professional goals, and the specific contributions you aspire to bring to the team and the students we serve. 
• Elaborate on your leadership experience within the Success Center. In your response, highlight specific examples of how you have guided colleagues, supported center initiatives, influenced outcomes, or contributed to a positive and productive team culture.

Salary & Benefits:

$51,500 - $77,300 per year; DOE

Target salary: $58,400

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Thursday, May 14, 2026.

Are you a whiz with higher education admissions processes? Are you flexible and resilient, and excel at meeting tight deadlines with potentially conflicting priorities? Then apply today for this Quick Enroll Specialist opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a highly motivated and energetic Quick Enroll Specialist to join our EdPlus Success Center team. Every day you will make a difference in the lives of others by coordinating graduate and undergraduate course recommendations and pre-admission evaluations. You will work in a fast-paced environment with pre- and post-admitted student files in securing class registrations, as well as with potential student files for pre-evaluations.

Essential Duties:

• Serves as the point of contact for Enrollment Coaches for pre-evaluations, course recommendations and registration.
• Collaborates with academic units and services throughout the University to facilitate student support.
• Assists in the development, editing and distribution of course recommendation items, brochures, and documents.
• Works closely with their manager to meet required goals.
• May attend local meetings with academic units to learn about program updates.
• Initiates and prepares administrative reports.
• Clearly communicates to perform essential functions.
• Performs data entry tasks as needed.
• May present trends or findings in regular staff meetings as well as an overview of processes to other departments. 
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a Bachelor’s degree or higher in a related field.
• Demonstrated knowledge of registrar practices, course scheduling and school admissions.
• Experience pulling, analyzing and applying pertinent data sets.
• Demonstrated ability to work effectively in an environment subject to tight deadlines and potentially conflicting priorities.
• Evidence of effective communication skills.
• Demonstrated ability to self-direct once projects are identified.
• Demonstrated ability to perform as a high-functioning team member in a position that requires flexibility and resiliency.
• Experience in planning, analyzing and coordinating activities and establishing priorities.
• Demonstrated critical thinking skills to interpret information and make decisions.
• Demonstrated knowledge of Microsoft Office applications including email, spreadsheets, presentations and documents.
• Demonstrated ability to work effectively in an environment subject to tight deadlines and potentially conflicting priorities.
• Experience with Salesforce.
• Demonstrated ability to quickly change priorities that may include and/or are subject to resolution of conflicts.
• Demonstrated ability to effectively deliver presentations.

NOTE: Please answer the following questions in your cover letter:

• How does your work experience relate to supporting student success?
• What skills and experience do you have in handling multiple projects and balancing deadlines? 

Salary & Benefits:

$46,000 - $51,000 per year; DOE

The target salary for this position is $49,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Thursday, May 21, 2026.

Are you a project coordinator extraordinaire? Do you excel at execution and operational excellence? Then keep reading below for this Program Coordinator of Student Onboarding & Persistence opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a Program Coordinator of Student Onboarding & Persistence to join our EdPlus Operations team. Every day you will make a difference in the lives of others by supporting the day-to-day execution of onboarding activities, orientation, and persistence-related initiatives to ensure a seamless, high-quality student experience.

You will be responsible for operational delivery, coordination, and implementation of workstreams led by the Program Manager, ensuring that orientation runs smoothly and persistence initiatives are executed accurately and on time. You will work closely with EdPlus teams and ASU partners to carry out defined plans, maintain systems and content, and support continuous improvement efforts through reliable execution and feedback. 

Essential Duties:

Execute day-to-day orientation operations

• Manage the build, QA, and deployment of orientation in Canvas.
• Maintain orientation content, modules, and assets for accuracy and timeliness.
• Coordinate term readiness (dates, links, announcements, access).
• Troubleshoot issues impacting student access or completion.
• Monitor orientation, participation, and completion daily/weekly.

• Support updates based on Program Manager recommendations.

Implement persistence initiatives and updates

• Execute defined persistence interventions (content updates, nudges, process changes).
• Implement changes across platforms (Canvas, email, tools) as directed.
• Support pilots and tests by preparing materials and tracking execution.
• Ensure consistency across touchpoints aligned to provided standards

Coordinate across teams to support execution

• Work with Enrollment, Student Success, Instructional Design, Marketing, Technology, and Action Lab to complete tasks.
• Track requests, timelines, and dependencies for assigned work.
• Follow up with stakeholders to ensure deliverables are completed.

• Escalate risks or blockers to the Program Manager.

Maintain onboarding and persistence systems and materials

• Manage Canvas shells, templates, and assets.
• Update links, resources, and policy references.
• Maintain trackers, documentation, and process guides.

• Support system updates and integrations as needed.

Support data tracking and reporting

• Pull and compile routine reports (participation, completion, engagement).
• Monitor key indicators and flag anomalies or performance declines.
• Maintain dashboards or trackers used by the team.

• Provide data inputs for analysis led by the Program Manager.

Support communication execution

• Draft and schedule student-facing communications (emails, announcements).
• Ensure messages are accurate, timely, and aligned to guidance.
• Coordinate communication timelines across teams.

• Update messaging based on feedback and direction,

Ensure quality and consistency of student experience

• Conduct QA reviews of orientation and related materials.
• Ensure alignment with accessibility standards and institutional guidelines.
• Identify inconsistencies or issues and propose fixes.
• Support a smooth, consistent experience across student touchpoints.

Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated strong organizational and project coordination skills.
• Demonstrated ability to manage multiple tasks and timelines with attention to detail.
• Experience working in online higher education.
• Experience supporting program operations or student success initiatives.
• Evidence of familiarity with Canvas or similar learning platforms.
• Demonstrated ability to follow defined processes while adapting to changing needs.
• Demonstrated strong written communication skills.
• Demonstrated comfort working across multiple teams and stakeholders.
• Evidence of basic data tracking and reporting skills.

NOTE: Please answer the following questions in your cover letter:

• This role supports initiatives that help students successfully begin and persist in their academic journey. Describe a time you improved an experience, process, or communication to better support online learners. What changes did you make, and what impact did they have on student engagement or success?
• This role involves managing recurring, detail-oriented tasks (such as coordinating orientation activities or communications). Describe a time when you improved or added strategic value to a routine or repetitive process. What did you notice, what changes did you make, and how did it impact outcomes?

Salary & Benefits:

$55,000 - $75,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Monday, May 18, 2026.

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator opportunity below! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented EdPlus Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you’ll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts. 

Essential Duties:

• Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts.
• Coordinate with other departments for additional relationship building, coaching, and enrollment support.
• Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
• Work collaboratively with students to help them complete specific tasks and prepare for university life. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
• Continuously innovate and identify process improvements to better the students’ experiences every day.
• Maintain a positive, “How can I help?” attitude.
• Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
• Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
• Demonstrated knowledge of Salesforce.
• Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
• Demonstrated ability to establish and maintain effective working relationships. 
• Demonstrated superior skill in both verbal and written communication.

Salary & Benefits:

$42,400 - $47,000 per year; DOE

The target salary for this position is $45,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time on Monday, May 11, 2026.

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Success Coach opportunity below! 

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented EdPlus Success Coach to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, all while adhering to established guidelines. 

Essential Duties:

• Serves as the main point of contact for ASU Online students as they progress through their degree program.
• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coaches students to develop a plan to achieve their academic and career goals.
• Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment.
• Works to build student knowledge, skills, attitudes, and beliefs that support success.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitors student engagement via dashboards and implements interventions as prescribed.
• Utilizes resources and critical thinking skills to solve problems, quickly makes decisions, and provides the best experience to ASU Online students.
• Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a Bachelor's degree or higher in a related field.
• Evidence of service and a people-oriented mindset with experience in helping others, especially related to life or career coaching, counseling, or education.
• Evidence of effective and persuasive communication and presentation skills.
• Demonstrated experience with online programs and students in a higher education environment.
• Demonstrated experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Demonstrated experience using Salesforce, MS Office and Google Suite.
• Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
• Demonstrated experience in following guidelines, structure, and established policy to deliver accurate and precise information.

NOTE: Please answer the following questions in your cover letter:

• Do you have evidence of a Bachelor’s degree or higher in a related field?
• Do you have experience providing direct support, coaching, advising, or customer service to students or clients in a high-volume environment using multiple communication channels (such as phone, email, text, or chat)?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, May 11, 2026.

Are you a strategist who understands how social platforms behave differently and believes performance is driven by community and creative relevance? Are you energized by building scalable systems that deliver measurable results? Then keep reading below for this Social Media Manager opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a highly strategic, creative and data-driven Social Media Manager to lead the evolution and growth of ASU Online’s social media presence. Every day you’ll make a difference in the lives of others by managing the social media strategy end-to-end, including platform-specific strategy, executional leadership, and performance optimization across priority and emerging channels. 

As the strategic owner of ASU Online’s social ecosystem, you will be responsible for defining how each platform contributes to brand awareness, community engagement and enrollment outcomes. You will set the vision for channel growth, translate insights into action, and ensure our social media operates as a high-performing, audience-first engine rather than a tactical publishing function. Additionally, as the senior channel leader, you will lead a growing internal social team and partner closely with the Creative, Content, Communications, Paid Media and Analytics teams. 

Essential Duties:

• Own and lead ASU Online’s social media strategy, setting the vision, priorities and success metrics across all platforms.
• Define and maintain platform-specific strategies (Facebook, Instagram, LinkedIn, YouTube, emerging channels) aligned to audience behavior, platform norms and business goals.
• Translate priorities, campaign goals, and brand pillars into channel-level strategies that drive engagement, growth and community connection.
• Own social media performance outcomes, with community engagement as the primary KPI, supported by reach, growth and downstream impact.
• Lead platform-specific testing, experimentation and optimization to improve creative performance and audience resonance.
• Set the strategic direction for social content, ensuring creative is platform-native, audience-first, and brand-authentic.
• Partner with Creative, Content, Communications, Paid Media and Analytics teams to shape content concepts, executional approaches and integrated marketing initiatives.
• Serve as the people manager and strategic lead for the social media function, providing coaching, prioritization and performance feedback to support team growth.
• Establish clear workflows that enable efficient publishing, quality control and rapid iteration.
• Act as the central point of accountability for social media, aligning stakeholders around strategy, priorities and execution.
• Stay current on platform updates, emerging formats, and cultural trends, bringing forward recommendations to evolve strategy and support continuous improvement.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. Must be able to reliably commute to Scottsdale, Arizona.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience owning and leading social media strategy, including platform-specific growth strategies, in a fast-paced and collaborative environment.
• Evidence of strong understanding of how major social platforms differ in audience behavior, content strategy and performance drivers.
• Demonstrated ability to use performance data, audience insights, and testing to inform strategy and optimize results.
• Experience leading or managing social media teams, with the ability to coach, prioritize, and scale impact.
• Demonstrated ability to collaborate cross-functionally with creative, content, communications, paid media and analytics partners.
• Demonstrated comfort balancing strategic ownership with operational execution and decision-making.
• Evidence of familiarity with social media management, analytics and project management tools.
• Demonstrated strong communication skills and ability to influence stakeholders around platform best practices and priorities.
• Demonstrated passion for mission-driven marketing and audience-centered storytelling.
• Demonstrated ability to adjust quickly to shifting priorities while maintaining attention to detail.
• Evidence of curiosity, adaptability and enthusiasm for mission-driven marketing and learner success. 

NOTE: Please answer the following questions in your cover letter:

• How do you approach developing strategy by platform rather than one-size-fits-all content?
• Tell us about a time you used performance insights to change or evolve a channel strategy.

Salary & Benefits:

$66,200 – 99,400 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment: 

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement: 

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply by 11:59 pm Arizona time on Monday, May 11, 2026.

Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem-solving? Then check out the EdPlus Re-Entry Specialist opportunity below! 

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling.

You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach.

Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.

Essential Duties:

• Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coach students on developing a plan to achieve their academic and career goals.
• Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
• Works closely with financial aid services, student business services and academic units to re-enter students and set them up for success.
• Provides support for student accountability and success through collaborative, ongoing connection, from initial contact through the first week back in class.
• Responds to student questions and concerns in a timely manner.
• Works to build student knowledge, skills, attitudes and beliefs that support success.
• Collaborates with supervisor for ongoing growth and development plans.
• Identifies areas for growth and opportunity and creates a personal development plan.
• Works collaboratively and promotes the discovery process for problem solving.
• Works with internal and external partners in a positive and proactive manner.
• Stays up to date on current policies and training within the university.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with diverse populations.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Experience working with large and diverse populations in a fast-paced environment.
• Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience supporting students in returning to higher education after stopping out, and how you identify and address barriers such as financial, academic, or personal challenges?
• Describe your level of familiarity with ASU’s Quick Re-Entry process, including relevant financial aid considerations and academic policies. How have you applied this knowledge (or similar policies) to guide students back to enrollment?

Salary & Benefits:

$51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time: Thursday, May 14, 2026